Customer Experience Specialist

1 week ago

Windsor, Windsor and Maidenhead, United Kingdom Republic of Cats Full time £15,000 - £20,000 per year

About Republic of Cats:
At Republic of Cats, we believe every cat deserves the best. We're a subscription-based service delivering high-quality cat food straight to our customers' doors. Our mission is to provide not only the finest products but also an exceptional experience for every cat parent we serve. Join our small but passionate team as we grow and continue to serve our feline friends (and their humans) with the care they deserve.

Job Overview:
We are looking for a friendly, proactive, and dedicated
Customer Experience Specialist
to join our team. In this role, you will be at the heart of ensuring that every customer's experience with Republic of Cats is positive, helpful, and seamless. You will resolve customer issues, provide solutions, offer troubleshooting guidance, and deliver product information while maintaining clear and friendly communication. If you're someone who enjoys helping others, is adaptable to new technology, and can provide an outstanding customer experience, we want to hear from you

Key Responsibilities:

  • Resolve customer inquiries, complaints, and issues in a timely, professional, and friendly manner.
  • Ensure clear, concise, and effective communication with customers across various platforms (email, WhatsApp, phone and social media channels).
  • Maintain a positive, helpful, and empathetic tone in all customer interactions, ensuring each customer feels valued.
  • Adapt quickly to new software tools and systems as needed to ensure smooth customer service operations.
  • Collaborate with the team to enhance customer satisfaction, identify areas for improvement, and create a positive experience for all cat parents.
  • Process customer feedback to help improve products, services, and internal processes.
  • Stay up-to-date on all Republic of Cats products, promotions, and company news to offer accurate and relevant advice to customers.

Required Skills and Qualifications:

  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities with a customer-first attitude.
  • Ability to adapt to new technologies and software quickly.
  • Previous experience in a customer service or customer experience role is a plus (but not required)
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Passion for cats and an understanding of their needs (or willingness to learn).

Perks and Benefits:

  • 9/10 day working fortnight
    (enjoy a well-being day off every other week at no salary sacrifice).
  • Work abroad for 10 days every 6 months
    (take your work on the go and explore new places).
  • Learning and development budget
    to support your growth and skill-building.
  • Flexible working hours
    – work when you're most productive.
  • Discounted Republic of Cats food
    , so your cat can enjoy the best too
  • How to Apply:
    If you're a problem solver, a cat lover, and passionate about creating exceptional customer experiences, we'd love to hear from you Apply today with your CV and a brief cover letter telling us why you're the perfect fit for the role. Please send all applications to

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