Customer Service Coordinator

1 week ago

Windsor, Windsor and Maidenhead, United Kingdom dnata Full time £25,000 - £40,000 per year

We're En Route. We're a welcoming bunch, with a down-to-earth outlook that helps build lasting relationships with customers and colleagues alike.

As global specialists in passenger solutions, supply chain services and sourcing for airlines and airline caterers, we operate globally as part of dnata, one of the world's largest combined air services providers.

En Route's expertise is one of the many reasons why we've enjoyed more than 20 years as a global food solutions partner, with offices in the UK, USA, Australia and UAE.

Are you ready to become part of our story?

Created by En Route colleagues, our values sit at the very heart of our business.

  • Birthday day off
  • 25 days off a year
  • Company bonus scheme
  • Hybrid Working (3 days in office)
  • Medical Insurance
  • Referral Scheme
  • Social Events
  • Flexi Time

To support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times.

Key Responsibilities

  • Process and manage customer sales orders, ensuring all orders are communicated to the 3PL according to agreed schedule and lead times
  • Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand
  • Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring the Commercial team are aware.
  • Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders
  • Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication
  • Measure customer satisfaction by ensuring all customer issues are captured and by running regular surveys of customers
  • Undertake any further duties which may from time to time be assigned

This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.

  • Customer Service experience
  • Supply Chain, Logistics or Distribution experience
  • Stock/Inventory Management
  • Basic Import/Export experience preferred but not essential
  • Experience of Microsoft Business Central preferred but not essential
  • Intermediate IT skills: Outlook, Excel, Word, Powerpoint
  • Experience working with ERP systems (Navision/Business Central/SAP etc.)
  • Excellent verbal and written communication skills
  • Good organisational skills
  • Strong attention to detail
  • Ability to prioritise workload, multitask and work to deadlines
  • Ability to work on own initiative and with multiple stakeholders
  • Flexible to take on extra and varied tasks when required
  • Enjoy working in a fast paced environment
  • Proactive and quick thinking in solving problems
  • Have a positive attitude with a strong passion for what you do

If you're interested in applying for this role, please submit your application via LinkedIn through this link: Customer Service Coordinator

Please no agencies.

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