Administrator

23 hours ago

Solihull, Solihull, United Kingdom OCS Full time

About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment.
About The Role:
Working Pattern:
Monday to Friday 08:00am - 16:30pm

As an Administrator, t he primary focus of this role is the operation of the onsite FM Help Desk Service to aid all internal and external customers. The Help Desk provides one point of contact for clients and stakeholders.

As part of your role, your key responsibilities will include, but are not limited to:

  • Schedule and issue all Planned maintenance tasks and manage all incoming calls/emails to the help desk professionally and efficiently.
  • Provide a first point of contact for any queries /faults relating to the site and communicate specific event related information to engineers or stakeholders.
  • Ensure all issues are placed at the right priority to meet with the company's SLAs.
  • Database administration and Reporting, as the CAFM expert for the Helpdesk, update incoming data; and manage the systems logs to provide monthly statistical analysis for the ZF departments. (M.O.P.S)
  • Financial duties
  • Raise and issue purchase orders for materials and subcontractor service procurement for the site and manage 3rd party invoices to ensure accurate costings.
  • Collate monthly financial information to create invoices for reactive client billing and ad hock project works.
  • Staffing duties
  • Coordinate with account manager, cleaning supervisor and Maintenance team leader to manage contract time and attendance software systems, weekly timesheets, holiday, sickness and training.

The ideal candidate should meet the following criteria:

  • You must have the right to work in the UK
  • Excellent communication and interpersonal skills
  • Empathy and patience in dealing with customers
  • Strong problem-solving abilities
  • Ability to work well under pressure
  • Previous experience in customer service preferred
  • Proactive and organised, with a keen attention to detail
  • Reliable and punctual, with a strong work ethic

How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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