Senior Client Experience Solutions Manager

About Digital Asset & the Canton Network

Digital Asset builds the technologies that are reshaping the foundations of financial markets. Our mission is to create the world's most trusted, privacy-enabled, and interoperable digital infrastructure for global finance.

At the heart of this mission is the Canton Network - the blockchain purpose-built for institutional finance. Uniquely combining privacy, compliance, and scalability, Canton enables real-time, secure settlement across multiple asset classes. Governed by the Canton Foundation with participation from leading financial institutions, it is the proven link between the promise of blockchain and the power of global finance.

Founded in 2014 and headquartered in New York City, with offices in London, Zurich, Budapest, Hong Kong, and Sydney— we are on a mission to transform finance— and that transformation is now playing out rapidly on the Canton Network.

If you're interested in playing a crucial role at the intersection of traditional and crypto-capital markets and want to help bring the next trillion dollars of finance on-chain, join us.

Opportunity

The Digital Asset Client Experience ("CX") Team works with a diverse set of clients to bring efficient and scalable Daml and Canton-based solutions for multi-party workflows into production. The CX Team is focused on delivering professional services to support clients in turning business opportunities into active DA product use. CX advises and supports clients and partners throughout the development lifecycle, transforming opportunities into positive business outcomes and long-term, profitable DA relationships.

Digital Asset is looking for a talented, motivated, individual who brings proficiency in offering exemplary professional services with a strong mix of experience in product development, business analysis, agile software delivery, and project management. You are a driver of the development process, correlating and synthesizing information and talents from multiple teams and departments in order to maximize efficiency and intelligent development processes.

Candidates MUST reside within commuting distance to our London office for access on a flexible, hybrid schedule.

Key Responsibilities

• Informing, solutioning, and driving Daml-based solutions
  with domain expertise and insights from client / industry / competitive analysis
• Working with Sales
  and clients on pre-sales opportunities, ensuring a smooth transition from pre- to post-sales engagements
• Delivering CX professional services
  to clients and partners who are using DA products for their use cases, applications, etc.
• Understanding customer needs
  through workshops, focus groups, and research initiatives, sharing insights with key stakeholders and development professionals
• Leading product and functional aspects of client engagements
  , incorporating best practices in Daml products, technical concepts, and design
• Provide guidance
  to ensure that application design and implementation align with both DA and industry best practices
• Managing key clients / partners relationships
  for the duration of project engagements, including the implementation of solution development plans, handling client-facing support, and owning resolution of client issues
• Owning project management
  and governance activities for active engagements
• Working closely with clients to understand
  product feature requests
  and ensure product development roadmap is aligned, based on its priority and dependencies

Key Criteria

The ideal candidate will have:

• 7+ years of
  product development or application development management
  including business analysis experience
• 7+ years of Agile ways of working experience with solid understanding of best-in class enterprise software development and delivery practices
• Knowledgeable of the emerging fintech
  and rapidly changing technology landscape
• Outstanding
  client relationship skills
  with the ability to establish oneself as a trusted, empathetic advisor and partner to demanding clientele, as well as influence stakeholders at all levels of an organization
• Strong
  analytical skills
  , including attention to detail, and the ability to design complex processes and workflows from the ground up while still considering the bigger picture
• Ability to
  articulate how a specific technology and business process designs align to a business case and achieve positive business outcomes
• Ability to
  facilitate design sessions
  with a client, and drive the creation of prioritized implementation roadmaps
• Proven track record of
  working well with internal and external teams
  , including developers, engineers, architects, and product managers
• Experience
  managing vendors
  and guiding team members across functions to a solution
• Strong
  project management or program management
  skills, with an emphasis on technology and thorough, meticulous attention to detail with a commitment to following through both on individual tasks and full projects
• Exceptional
  communication and presentation
  skills with the ability to effectively organize and communicate complex concepts to diverse audiences
• Experience in providing
  advisory or consultancy
  services and/or working at a top-tier advisory firm is preferred
• Adaptable and dynamic
  problem solver
  who relishes challenges in a fast-paced environment
• Experience in
  financial services
  domain preferred
• A BS or MS in Computer Science is a strong plus

NO AGENCIES PLEASE

Connect With Us

This is a rare opportunity to help define an industry and join a dynamic team of technology innovators.

Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact

As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.