Senior Client Experience Solutions Manager

Senior Client Experience Solutions ManagerJoin to apply for the Senior Client Experience Solutions Manager role at Digital AssetDigital Asset is seeking a talented, motivated individual who brings proficiency in offering exemplary professional services with a strong mix of experience in product development, business analysis, agile software delivery, and project management. You are a driver of the development process, correlating and synthesizing information and talents from multiple teams and departments to maximize efficiency and intelligent development processes.The Digital Asset Client Experience (CX) Team works with a diverse set of clients to bring efficient and scalable Daml and Canton-based solutions for multi-party workflows into production. CX advises and supports clients and partners throughout the development lifecycle, transforming opportunities into positive business outcomes and long-term, profitable DA relationships.Key responsibilities, qualifications, and expectations are outlined below.Key ResponsibilitiesInforming, solutioning, and driving Daml-based solutions with domain expertise and insights from client / industry / competitive analysisWorking with Sales and clients on pre-sales opportunities, ensuring a smooth transition from pre- to post-sales engagementsDelivering CX professional services to clients and partners who are using DA products for their use cases, applications, etc.Understanding customer needs through workshops, focus groups, and research initiatives, sharing insights with key stakeholders and development professionalsLeading product and functional aspects of client engagements, incorporating best practices in Daml products, technical concepts, and designProvide guidance to ensure that application design and implementation align with both DA and industry best practicesManaging key clients / partners relationships for the duration of project engagements, including the implementation of solution development plans, handling client-facing support, and owning resolution of client issuesOwning project management and governance activities for active engagementsWorking closely with clients to understand product feature requests and ensure product development roadmap is aligned, based on its priority and dependenciesKey CriteriaThe ideal candidate will have:7+ years of product development or application development management including business analysis experience7+ years of Agile ways of working with solid understanding of best-in-class enterprise software development and delivery practicesKnowledgeable of the emerging fintech and rapidly changing technology landscapeOutstanding client relationship skills with the ability to establish oneself as a trusted, empathetic advisor and partner to demanding clientele, as well as influence stakeholders at all levels of an organizationStrong analytical skills, including attention to detail, and the ability to design complex processes and workflows from the ground up while still considering the bigger pictureAbility to articulate how a specific technology and business process designs align to a business case and achieve positive business outcomesAbility to facilitate design sessions with a client, and drive the creation of prioritized implementation roadmapsProven track record of working well with internal and external teams, including developers, engineers, architects, and product managersExperience managing vendors and guiding team members across functions to a solutionStrong project management or program management skills, with an emphasis on technology and thorough, meticulous attention to detail with a commitment to following through both on individual tasks and full projectsExceptional communication and presentation skills with the ability to effectively organize and communicate complex concepts to diverse audiencesExperience in providing advisory or consultancy services and/or working at a top-tier advisory firm is preferredAdaptable and dynamic problem solver who relishes challenges in a fast-paced environmentA BS or MS in Computer Science is a strong plusLocation & EligibilityCandidates MUST reside within commuting distance to our London office for access on a flexible, hybrid schedule.NO AGENCIES PLEASEConnect With UsThis is a rare opportunity to help define an industry and join a dynamic team of technology innovators.Digital Asset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, sexual orientation, age, disability, citizenship status, veteran status or any other basis protected by applicable law. If and as required by applicable law, all persons hired to work at Digital Asset will be required to verify identity and eligibility to work in the location for which they have an offer to work and to complete the necessary employment eligibility verification documents upon hire. Applicants with disabilities who require accommodation should contact recruiting@digitalasset.com.As part of our commitment to equal opportunity, Digital Asset believes that all employees should receive equal pay for equal work and is committed to this principle in its pay structure. DA also offers family-friendly benefits in addition to flexible work arrangements.Referrals increase your chances of interviewing at Digital Asset by 2xGet notified about new Client Solutions Manager jobs in London Area, United Kingdom. #J-18808-Ljbffr