Housekeeper/Cleaner

Objective of the Position

Our Housekeeper position will be committed to providing high quality cleaning and housekeeping that maintains our reputation as the go to place for premium serviced apartments. You will work as part of a team to deliver the highest standards of cleanliness in preparation for guest check in's.

We have apartments in in Stratford, Canary Wharf, Isle of Dogs and are set to open more and more over the next 12 months.

Relationships

Responsible to:

Operations Manager

Internal Relationships:

Housekeeping, Operations and Guest Services

External Relationships:

Guests, Suppliers, Outsourcing providers,

Duties and Responsibilities

1. Provide a first-class cleaning service across all apartments, leaving the property looking perfect in all areas ready for guest arrivals.

2. Work with our employed housekeepers to ensure timely change overs.

3. Providing the highest standard cleaning service across all properties, including:

4. Keep facilities and common areas clean and maintained

5. Vacuum, sweep and mop floors
6. Clean and stock kitchens
7. Clean and stock bathrooms/ toilets
8. Clean up spills with appropriate equipment
9. Collect and dispose of rubbish
10. Replenish linen and make up beds to brand standards
11. Properly clean upholstered furniture
12. Ensuring a high attention to detail when cleaning
13. Reporting any maintenance issues immediately to the relevant team
14. Ensure change over plans are checked and adapted to for each guest i.e high chairs, travel cots etc

Performance Criteria

The Housekeeper will be successfully fulfilling the requirements of the position when:

1. The standard of work is in line with The Corporate Housing Partnership brand and quality standards.

2. Maintenance issues are reported in a timely fashion, as required.

3. The housekeeper is pulling together with the other members of the housekeeping team (whether in-house or outsourced) to create a positive and friendly working environment.

4. There are minimal instances where the Guest Experience and Operations Executive requires work undertaken to be re-worked.

5. Training is attended regularly to ensure that best practice cleaning processes are adopted and followed.

Person Specification

• UK driving licence and own car essential
• Previous experience in a high-end hotel/ holiday rental cleaning environment
• High attention to detail
• A positive and can-do attitude
• The ability adhere to standards and procedures
• An ability to be flexible with working hours
• Excellent professional appearance and positive interpersonal skills
• Flexibility towards seasonal working arrangement

Essential experience:

2 + years in Housekeeping environment

2 + years working in holiday rental or serviced apartment sector

2 + years working in high quality accommodation

Job Types: Full-time, Part-time, Permanent

Pay: £12.50-£13.50 per hour

Expected hours: 16 – 25 per week

Benefits:

• Company pension
• Referral programme

Application question(s):

• What housekeeping experience do you have? Is it in hotels, private homes or serviced apartments?

Experience:

• Housekeeping: 2 years (required)

Work Location: In person

Reference ID: TCHP-HK-LDN-E-Dec-2025