Allocations & Lettings Administrator

A place to create moments that matter

Location: Bradford, Hybrid (3 days onsite, 2 days remote)

Salary: £23,823 per annum

Permanent, 35 hours per week, Monday – Friday 9am-5pm.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Are you passionate about delivering excellent customer service and making a real difference in people's lives? We're looking for a proactive and detail-oriented Allocations & Lettings Administrator to join our national Allocations & Lettings team in Bradford.

As an Allocations & Lettings Administrator you'll:

• Submit data to government portals and process local authority applications
• Advertise properties and raise purchase orders for CBL agreements
• Make outbound calls for affordability checks and sign-ups
• Hit weekly targets and complete affordability assessments within 24 hours
• Support the team with admin tasks that keep everything running smoothly

Why Join Us?

• Be part of a supportive, inclusive team that values your growth
• Discover clear career pathways in housing and beyond
• Build new skills and gain hands-on experience from day one

New to housing? That's okay - we'll give you all the training and support you need to succeed

To view/download the Allocations & Lettings Administrator job description please click here.

Salary

The salary for the Allocations & Lettings Administrator post is £23,823 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.

About you:

• Experience of working in an administrative or allocations, with a strong understanding of relevant legislation and operational requirements.
• Proven experience building successful working relationships with stakeholders.
• Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels.
• Intermediate to advanced proficiency in MS Office applications and specific business software.
• Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively.
• Strong record-keeping skills with knowledge of GDPR.

Allocations & Lettings Administrator Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You'll learn more about the role and team, and we'll get to know you – your experience, goals, and what you bring.

Planned date: 11th and 12th November via Teams.

Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Customer Service Questionnaire in advance.

Planned date: 20th and 21st November at our Bradford office.

A place to build a future

We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you.

And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind.

If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met.

Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email:

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Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.