Service Delivery Assistant
4 days ago
Salary Band:
£24,570
Hours:
37.5 Hours – Monday to Friday
Location:
Hybrid working - (office base is Birmingham city centre – expectation to be in the office at least one day a week and to attend face to face meetings and training as required)
Role Purpose:
The Service Delivery Assistant will provide support to the service delivery team
Key Responsibilities:
- Receiving and handling correspondence, including telephone calls, from beneficiaries and other external contacts, handling or transferring them to the appropriate person to ensure complete and correct information quickly and with excellent customer service;
- Entering data and accurately recording all information taken from paper application forms onto a database;
- Providing information via email for organisations and beneficiaries regarding individual queries, application processes, and dispatch of relevant application forms;
- Completing applications over the phone with beneficiaries;
- Processing applications from beneficiaries struggling financially, for example social tariffs and household support funds;
- Supporting the emergency fuel process by processing the voucher requests, completing portal updates, answering telephone, and email enquiries;
- Ordering household items from designated suppliers for safe delivery to beneficiaries, liaising as requested with beneficiaries or their representatives;
- Continuously reviewing and play an active part in the work of the team and Auriga, suggesting improved ways of working and new ideas;
- Working to deliver exceptional service in line with Auriga's values;
- Assessing applications and requests across the contracts managed by Auriga Services, including from emergency fuel, water company contracts and councils;
- Ensuring GDPR, safeguarding and other policies are followed.
Requirements:
- Be passionate about providing an effective service to those in need;
- Be organised and able to manage your time effectively to meet deadlines;
- Have a good eye for detail and a high degree of accuracy;
- Have excellent people skills, being able to deal with people who are struggling;
- Expect to be able to receive difficult and sometimes emotional conversations when talking to people in need (we do provide training for this);
- Have good oral and written communication skills;
- Be proficient in Microsoft Word, Excel, Outlook and Teams;
- Have previous experience of inputting data and using IT and databases;
- Be able to work effectively in a team, supporting others when needed;
- Be able to come into the office as and when required.
About us:
Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a registered charity, Evnia Charitable Trust. As a wholly owned subsidiary, Auriga is the commercial arm of Evnia. Our charity-owned status makes us as unique in the marketplace, which allows us to genuinely care about creating better and lasting impacts for vulnerable people and households in poverty.
At Auriga Services we understand the importance of supporting people through life's challenges and our responsibilities and obligations towards our customers and beneficiaries including delivering an exceptional level of service, ensuring transparency, addressing customer concerns and upholding ethical practices to create a positive and trustworthy relationship with our consumers.
-
Service Delivery Model
6 days ago
Birmingham, Birmingham, United Kingdom West Midlands Fire Service Full timeService Delivery Model (SDM) Review Operational Lead TemporaryStation Commander/Manager 2ASalary - Manager 2A £53,460Publish date: Tuesday 18 th November 2025Closing date: Friday 28 th November at 12 noonHours: Full TimeWest Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a...
-
Service Delivery Assistant
16 hours ago
Birmingham, Birmingham, United Kingdom Outco Full timeSERVICE DELIVERY ASSISTANTABOUT OUTCOOUTCO is one of the UK's market leaders in outdoor estate management, dedicated to protecting, maintaining, and enhancing outdoor estate infrastructure. We deliver a full range of specialist winter, grounds, and asset maintenance services to commercial properties nationwide. As the first provider of a complete...
-
Birmingham, Birmingham, United Kingdom West Midlands Fire Service Full timeService Delivery Model (SDM) Review Project ManagerTemporaryStation Commander/Manager 2APublish date: Monday 27 October 2025Closing date: Friday 14 November 2025 at 12 noonHours: Full TimeOverviewWest Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million...
-
Assistant Service Delivery Manager
1 week ago
Birmingham, Birmingham, United Kingdom Panda Full time £40,000 - £70,000 per yearJanuary 2026 startABOUT THE ROLETo plan, organise and manage the daily work of the office and the collection drivers and associated system data input. Providing support to the Service Leadership team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy.The company's mission is to be the...
-
Service Delivery Manager
2 weeks ago
Birmingham, Birmingham, United Kingdom KPMG Full time £40,000 - £80,000 per yearJob detailsLocation: Birmingham, Bristol, Glasgow, Leeds, London, Manchester, ReadingCapability: AdvisoryExperience Level: ManagerType: Full TimeService Line: Technology & DataContract type: PermanentJob descriptionService Delivery ManagerAs we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service...
-
Managed Learning Service Delivery Lead
4 days ago
Birmingham, Birmingham, United Kingdom KPMG Full timeJob detailsLocation: Birmingham, Leeds, London, ManchesterCapability: AdvisoryExperience Level: Senior ManagerType: Full TimeService Line: Corp Svs& People MSContract type: PermanentJob descriptionGrade: Senior ManagerLocations: London, Bristol, Birmingham, Manchester or LeedsCapability: AdvisoryService Line: CS&P MSKPMG Overview:KPMG in the UK is part of a...
-
Service Delivery Model
6 days ago
Birmingham, Birmingham, United Kingdom WMFS Full timeService Delivery Model (SDM) Review Operational Lead Temporary Station Commander/Manager 2A Salary - Manager 2A £53,460Publish date: Tuesday 18th November 2025 Closing date: Friday 28th November at 12 noon Hours: Full Time West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a...
-
Senior Service Delivery Manager
6 days ago
Birmingham, Birmingham, United Kingdom National Highways Full timeAbout the job.National Highways have an excellent opportunity for a Senior Service Delivery Manager to join our team in Digital Services. The Senior Service Delivery Manager (Digital Workplace Services) will be responsible for a portfolio of services in Digital Workplace Services, such as: OT service desk, application packaging and distribution, end user...
-
SAP Service Delivery Manager
8 hours ago
Birmingham, Birmingham, United Kingdom NTT DATA Full timeWe're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Our...
-
Birmingham, Birmingham, United Kingdom TRIA Full time £60,000 - £80,000 per yearService Delivery Manager – HR (Successfactors)Circa £600 per day Inside IR35Hybrid – 2–3 days per week in Rubery, Birmingham office/London office depending on location3 month contract with an immediate startOur client, a Global FTSE 250 organisation, is undergoing a major transformation under a new CIO.This contract role sits within theInfrastructure...
