Service Delivery Manager

5 days ago

Birmingham, Birmingham, United Kingdom KPMG Full time £40,000 - £80,000 per year
Job details

Location: Birmingham, Bristol, Glasgow, Leeds, London, Manchester, Reading

Capability: Advisory

Experience Level: Manager

Type: Full Time

Service Line: Technology & Data

Contract type: Permanent

Job description

Service Delivery Manager

As we continue to grow and strengthen our support and managed services offerings, we are seeking an experienced Service Delivery Manager to join our team.

Responsibilities:

  • Provide end to end ownership of customer service contracts
  • Work across our ITIL based services, like problem and incident management, to deliver customer outcomes
  • Coordinate effort and liaise between nearshore and offshore teams
  • Ensure that an excellent service is being consistently delivered, and end customers consistently receive the contracted services
  • Ensure effective management and process controls are in place, and escalation is effective where necessary
  • Act as a point of contact and escalation for contracted end customers
  • Build services relationships with customers
  • Track performance of services and prepare reporting on SLAs & KPIs
  • Produce regular management reports for customers and attend review meetings
  • Provide analysis, feedback and actions based on trends, root cause analysis and other reports
  • Manage service improvement plans, inclusive of formalized creation and ownership with end customers
  • Take an active involvement in recruitment and team retention
  • Participate in offering improvements and creation

Requirements

  • Minimum of 5 years' service delivery management experience working within an IT Support/Managed Services environment - specifically in Microsoft Technology
  • Good communication skills, with strong customer focus with the ability to operate at all contact levels including senior manager/director level
  • Demonstrable problem-solving skills
  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities and issues
  • Organised and delivery focused, strong planning skills and process driven
  • Superior time-management skills along with strong sense of urgency
  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels
  • Able to work independently with minimal direction
  • Experience in Microsoft Technology
  • ITIL certified

  • Service Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Kier Group Full time £75,000 - £85,000 per year

    Join Our Highways Team as a Service Delivery ManagerWe're looking for an experienced Service Delivery Manager to join our Highways team based in Thimble Mill Lane, Birmingham. In this key role, you'll lead the strategic direction and day-to-day delivery of highways operations. Working closely with Birmingham Highways Limited (BHL), Birmingham City Council...

  • SAP Service Delivery Manager

    7 days ago

    Birmingham, Birmingham, United Kingdom Ntt Data Full time £80,000 - £100,000 per year

    The team you';ll be working with:Our fast-growing SAP practice is a dynamic and innovative environment where cutting-edge technology meets exceptional service delivery. As part of this thriving team, you'll contribute to transformative projects, leveraging the latest in SAP solutions & Gen AI to drive success for our global clientsYou';ll lead the SAP...

  • Service Delivery Lead

    1 week ago

    Birmingham, Birmingham, United Kingdom KPMG Full time £90,000 - £120,000 per year

    Job detailsLocation: Birmingham, Bristol, Leeds, London, ManchesterCapability: AdvisoryExperience Level: Senior ManagerType: Full TimeService Line: Corp Svs& People MSContract type: PermanentJob descriptionGrade: Senior ManagerLocations: London, Bristol, Birmingham, Manchester or LeedsCapability: AdvisoryService Line: CS&P MSKPMG Overview:KPMG in the UK is...

  • Information Technology Service Delivery Manager

    23 hours ago

    Birmingham, Birmingham, United Kingdom TRIA Full time £60,000 - £80,000 per year

    Service Delivery Manager – HR (Successfactors)Circa £600 per day Inside IR35Hybrid – 2–3 days per week in Rubery, Birmingham office/London office depending on location3 month contract with an immediate startOur client, a Global FTSE 250 organisation, is undergoing a major transformation under a new CIO.This contract role sits within theInfrastructure...

  • Service Delivery Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom G Comms Full time £25,000 - £55,000 per year

    Company DescriptionG Comms Ltd delivers a comprehensive materials managed services solution for the telecommunications and associated markets. We pride ourselves on offering an end-to-end service tailored to meet the specific needs of our clients. As we grow, we eagerly anticipate engaging with new team members to enhance our capabilities and services. Stay...

  • Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom The National Lottery Community Fund Full time £45,000 - £65,000 per year

    We are recruiting three Delivery Managers, two on a Fixed Term Contract for 23 months and one Permanent, to join our Service Design Team. Please state clearly in your supporting statement if you wish to be considered for the Fixed term or Permanent role.The Fund is embarking on an exciting digital journey over the coming years. This role will put you at the...

  • Delivery Manager

    1 day ago

    Birmingham, Birmingham, United Kingdom Tesla Full time £60,000 - £120,000 per year

    What To ExpectAs a Delivery Manager at Tesla you are a seasoned and charismatic leader, responsible for the strategy and execution of all deliveries and operations within your location. In this role, you will be responsible for leading the overall management and execution, recruitment, training, and development of a dynamic delivery team. Your team will look...

  • Assistant Service Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom B&M Waste Services Full time £35,000 - £55,000 per year

    About the RoleJanuary 2026 startABOUT THE ROLETo plan, organise and manage the daily work of the office and the collection drivers and associated system data input. Providing support to the Service Leadership team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy.The company's mission is...

  • SOC Technical Security Service Delivery Manager

    7 days ago

    Birmingham, Birmingham, United Kingdom Ntt Data Full time £60,000 - £100,000 per year

    The team you';ll be working with:Technical Security Service Delivery ManagerWe are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business.This is a hybrid variable vacancy in Birmingham or LondonAbout UsNTT DATA is one of the world's largest Global Security services providers...

  • Assistant Service Delivery Manager

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Greenstar Full time £25,000 - £40,000 per year

    About The RoleJanuary 2026 startAbout The RoleTo plan, organise and manage the daily work of the office and the collection drivers and associated system data input. Providing support to the Service Leadership team in a positive and proactive manner. To ensure all tasks are completed in line with the companies Health and Safety Policy.The company's mission is...