Technical Support Officer

2 weeks ago

Preston, Lancashire, United Kingdom LCC Career Site Full time £25,989 - £28,142

Salary £25,989 - £28,142 per annum |37 hours per week | Permanent, Full time | HNM Lancashire Parking Services | Preston, Lancashire

The Technical Support Officer role is key to ensuring Lancashire County Council meets its obligations under the various legislations such as Traffic Management Act 2004 and The Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022 and ensuring the processing of Penalty Charge Notices (PCNs) issued on Lancashire's highway network.  The role includes:

  • Processing PCNs after issue through to the closing of the ticket by cancellation or payment, including appeals at the independent Traffic Penalty Tribunal service.
  • Undertaking various administrative functions within the parking service such as processing resident permit applications. 

The post is a full-time position (37 hours per week) and the normal working hours are between 8am till 5pm.  The team's office base is at County Hall, Preston.

Technical Support Officers require excellent customer service skills and an ability to handle customers who are generally unhappy with receiving a PCN or require advice regarding permits.  The PCN process is managed on dedicated software and a confidence in using computers is recommended.  Alongside the PCN processing the team administer residents parking permits and general parking related enquiries.  Good communication skills and an ability to work both unsupervised and as part of a team are essential to the role.

In return Lancashire County Council offers a range of Benefits.

Benefits: There's fabulous flexibility and the opportunity to create the work life balance you'll love with 26 days of annual leave going up to 32 days plus bank holidays, 2 additional days at Christmas and then further days that can be purchased too – we have a generous Local Government pension with shared AVC's available then a benefits package which has everything from dog care to day care, holidays at home or abroad, long service awards, Medicash, inclusivity support groups, discounts on white goods and electronics, cycle to work schemes, salary sacrifice car lease schemes, eye tests and prescription support plus much more.

PLEASE NOTE: Any attached CV's must clearly address how the candidate specifically meets the essential & desirable criteria on the role profile.  

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job description and person specification

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