Customer Service Advisor

5 days ago

RossonWye HR GL, United Kingdom PGL Full time
  • 12 Month Term-Time only contract
  • Salary: £24,765 (pro-rata) plus OTE full commission and bonus is circa £1900
  • Working 37.5 hours per week Monday to Friday
  • Office based with flexible working options available

We are PGL

PGL is a world where children achieve the 'impossible'.

Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors.

But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as a Customer Service Advisor

Our friendly and bustling Customer Service Team help manage school and group bookings for PGL's UK Adventure centres, generating revenue in excess of £60 million a year. Within this role, you will be interacting with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to book groups of children into our camps and effectively manage all pre-travel administration. You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings.

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.

Is this you?

  • Excellent verbal and written communication skills, with a professional and helpful telephone manner.
  • A fantastic listener who is able to appreciate our customer's needs and provide attractive solutions.
  • Strong organisational skills and keen attention to detail

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

  • Happy holidays - 20 days annual leave (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave
  • Paid time-off to volunteer your time to worthwhile causes.
  • 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
  • Access to our financial wellbeing platform for financial assistance if you need it
  • Big savings and exclusive perks at 100s of high street retailers
  • PGL discounted holidays and 20% discount in all our on-site shops

For a full Job Description and Personal Specification please clickhere

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

  • Customer Service Advisor

    2 weeks ago

    Ross-on-Wye, United Kingdom Pertemps Gloucester Full time

    **Are you an experienced customer service professional looking to join a fun team within an exciting industry sector?**My client, an established business who is a provider of school activity courses and summer camps for children across the UK have an exciting new role for Customer Service Advisor to join their warm, professional, and dedicated team based in...

  • Customer Service Advisor

    2 weeks ago

    Ross-on-Wye, United Kingdom Now Storage Ltd Full time

    **Job description - Customer Service Advisor** Full Time Customer Service Advisor to join our small team. **About Company** Now Self Storage is a family run business based in Ross on Wy. Operating from 14 locations nationwide with further plans to expand. We are adding to our established & knowledgeable team to ensure that we can continue to meet future...

  • Customer Service Advisor

    4 days ago

    Ross-on-Wye, United Kingdom Cathay Group Full time

    Mercian Logistics is part of the Cathay Investments Group and we are looking for someone to join our small but friendly customer services team as a Customer Service Advisor based at our site in Ross. The main purpose of this role is to deliver excellent customer service whilst providing first point of contact for customers, depots and consignee's. **Key...

  • Customer Service Advisor

    2 weeks ago

    Ross-on-Wye, United Kingdom Now Storage Ltd Full time

    **Job description - Customer Service Advisor** Full Time Customer Service Advisor to join our small team. **About Company** Now Self Storage is a family run business based in Ross on Wy. Operating from 16 locations nationwide with further plans to expand. We are adding to our established & knowledgeable team to ensure that we can continue to meet future...

  • Customer Service Advisor

    13 hours ago

    Ross-on-Wye, United Kingdom apetito Full time

    Overview: **This role is working 25 hours per week, any 5 in 6 days** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services Advisors are that...

  • Customer Relations Advisor

    2 weeks ago

    Ross-on-Wye, United Kingdom PGL Travel Full time

    **Customer Relations Advisor** - **_ _**_Based at our support centre in Ross-on-Wye, with some hybrid working available_ - _ From £22,500 per annum_ - _ Permanent, 37.5 hours per week_ Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible...

  • Customer Relations Advisor

    2 weeks ago

    Ross-on-Wye, United Kingdom Pertemps Gloucester Full time

    **Are you a customer service professional with experience in complaint resolution and looking to join a fun team within an exciting industry sector?**My client, an established business who is a provider of school activity courses and summer camps for children across the UK have an exciting new role for Customer Relations Advisor to join their warm,...

  • Customer Relations Advisor

    1 week ago

    Ross-on-Wye, United Kingdom PGL Travel Full time

    We currently have an exciting opening to join the PGL Customer Relations team as Customer Relations Advisor based in Ross-on-Wye. You will join a friendly, professional, and dedicated team who pride themselves on delivering the highest standards of customer service. The Customer Relations Advisors play a pivotal role managing complaints to conclusion at a...

  • Employee Relations Advisor

    2 weeks ago

    Ross-on-Wye HR GL, United Kingdom PGL Full time £38,000 - £60,000 per year

    Earn £38,000 per annum (our pay system is benchmarked and fair)Full Time Permanent ContractFlexible working / hybrid working options available with regular travel to our Support Centres in Ross on Wye and Blackpool and our activity centres UK wideWe are PGL BeyondWe're more than an adventure group, education organisation or travel business.PGL Beyond is a...

  • Customer Advisor

    1 week ago

    Ross-on-Wye, United Kingdom Sainsbury's Full time

    **Customer Advisor - Argos (in Sainsbury’s)**: **Rate**:£12.45 per hour** **Location**:Ross-On-Wye Store, Ross-On-Wye, HR9 7YB** **Hours**:Part time, 12 hours per week** **Contract type**:Permanent** **Business area**:Retail** **Requisition ID**:400003296***: **Shift hours** **Early shift**:07:45 - 15:45** **Late shift**:12:00 - 20:00**: **Working in our...