Asylum Move-on Liaison Officer

Details
Reference number

435325

Salary

£30,000 - £35,700

National: £30,000 - £31,500

London: £34,000 - £35,700

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

HO - Asylum Support, Accommodation and Resettlement

Type of role

Operational Delivery

Working pattern

Full-time

Number of jobs available

30

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Bedford, Belfast, Cardiff, Croydon, Glasgow, Leeds, Liverpool, Newcastle-Upon-Tyne, Peterborough, Portishead, Salford, Sheffield, Solihull.

About the job
Job summary

The Home Office works to build a safe, fair, and prosperous UK. We achieve this through our work on counterterrorism, policing, fire, crime, drugs policy, immigration, and passports.

Customer Services Group brings together Asylum Support, Resettlement & Accommodation, Asylum & Human Rights, Visas and Citizenship (V&C), His Majesty's Passport Office (HMPO), and the General Register Office (GRO) We take a customer-led approach to delivering services, whilst always maintaining robust security controls. We are a team of over 14,000 and work with over 13 million customers annually.

This post is located within the Asylum Support, Customer Services Group Directorate to assist customers through their Move on from Asylum Support.

It is a dynamic, fast-moving, and challenging area of the Home Office, with significant ministerial, stakeholder, media, and public interest.

Job description

Asylum Move-on Liaison Operations (AMLO) supports Service Users to successfully move on from Asylum Accommodation and Asylum Support. This role requires daily face to face interaction on site with Service Users, Accommodation provider staff, Local Authority partners, other government departments and various other stakeholders in hotels and other non-government locations.

We are looking for staff who can provide day to day support and advice to customers across the UK to prepare them for move on from Asylum Support.

This is a varied role with a flexible deployment approach. You will be working directly with customers in a face-to-face setting, resolving blockers preventing our customers from successfully moving on, whilst working closely with HEO AMLO Team and Operational leads to identify issues and seek resolutions.

Key Responsibilities will include but is not limited to:

• Manage caseloads, maintain trackers for respective area, whilst being able to flex to other regional areas as required.
• Retrieve and direct data to HEO Team leads for logistical planning
• Respond to emails from various sources in a timely and appropriate manner.
• Escalate issues that can't be resolved immediately to various teams across the HO and potentially externally.
• Maintain effective relationships with key internal and external partners and stakeholders.
• Provide onsite face to face advice, guidance, and support to customers and corporate stakeholders using translation services where needed.
• Respond to and refer cases for safeguarding, police or security purposes.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Training

You will receive full training and support to do the job. Training takes place through shadowing then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support.

You will already have Public and Personal Safety Training (PPST) Level 2 certification or the ability to achieve this (annual refresh required).

Travel

This role will involve extensive weekly travel, throughout the UK. The nature of the work and training will involve overnight stays. You will need to demonstrate a willingness to travel, not only within your specified region but throughout the UK.

Person specification

Essential Criteria

You will have a passion for delivery, are solution focussed, resilient to challenges, and be able to demonstrate the following:

• Experience of working within a team in a public facing customer service or operational environment providing advice, guidance and support to customers face-to-face.
• Ability to work under pressure and balance competing priorities to meet both short and longer-term deadlines, whilst simultaneously maintaining high levels of quality.
• Be able to multi-task, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.
• Personal Safety Training Level 2 certification or the ability to achieve this (annual refresh required).
• Full UK driving license

Desirable Criteria

• Experience or knowledge of the Asylum or Borders system

Licences

Due to the nature of the work and/or the geographical area, driving is a key requirement for this role. Applicants must have a full valid UK manual/automatic driving licence.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.

Things you need to know
Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the followingCivil Service Judgement Test.

1. Online Test – 17 November 2025

If you successfully pass the Civil Service Judgement Test, you will be invited to complete the full application form. Please complete the online test(s) as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test(s) or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test will be available when you are invited to take the test(s). The online tests are accessed via the Civil Service Jobs website.

You cannot complete the tests on a mobile phone or tablet.

Following successful completion of your test/s, you will then be asked to complete the full application form.

1. Application – by 17 November 2025

2. Personal Statement (maximum 500 words).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

1. Sift – week commencing 17 November 2025

The sift will be held on the Personal Statement.

1. Interview – week commencing 8 December 2025

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions.

The interview will take place via MS Teams

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

LIVE EVENT

We are holding 2 events to share some hints and tips with you.

The call will be hosted by colleagues from the Home Office who will share their experiences of the recruitment process.

We will talk about writing a strong personal statement and how to get the best out of your interview.

The events will be held on:

Date: 5 November 2025 at 1.00 pm

Date: 11 November 2025 at 6.00 pm

The content is the same for each event, so you only need to join one. The events are not mandatory but are a great way to learn about our recruitment process.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application; however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Problems during the application process

If you experience problems accessing this advert, or you think you've made a mistake on an initial application, please contact , including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Location

You can select up to threelocations in order of preference. Please ensure that these are locations you are prepared to travel to. If you are offered a role at one of your preferred location(s) and you decline, your application will be withdrawn.

Further Information

In order to process applications without delay, we will be sending a Criminal Record Check toDisclosure and Barring Service /Disclosure Scotland/Access NI on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre- stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on and ask to speak to the operations manager in confidence, or email

For further information on the Access NI confidential checking service telephone: the Access NI Helpline on and ask to speak to the operations manager in confidence, or email

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Reserve lists will be held for each location. Candidates will be appointed in merit order by location.

Northern Ireland

Northern Ireland is part of the UK. As stated in the Belfast Agreement, also known as the Good Friday Agreement, the Government of the United Kingdom of Great Britain and Northern Ireland and the Government of Ireland recognise the birthright of all the people of Northern Ireland to identify themselves and be accepted as Irish or British, or both, as they may so choose, and accordingly confirm that their right to hold both British and Irish citizenship is accepted by both Governments and would not be affected by any future change in the status of Northern Ireland.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Additional Security Checks

As well as successfully obtaining UK Security Vetting clearance, candidates will be subject to a range of additional checks. The range of checks carried out will depend on whether you are a current Home Office employee, existing civil servant or an external new entrant as well as the role requirements. The level of Criminal Record Check required for this role is CTC. Further details are included in the Notes to Candidates.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs
• Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check .

See our vetting charter .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : HORC Campaign Team (HMPO & UKVI)
• Email :

Recruitment team

• Email :

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles, and you wish to make a complaint, then contact the Government Recruitment Service via If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

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