Technical Author

We're looking for a Technical Author to join our Architecture Team and help bring clarity, structure and storytelling to the way we share technical knowledge across the organisation.

You'll play a key role in shaping how we communicate our architecture, systems and best practices, turning complex ideas into clear, engaging content that helps engineers build better software.

This isn't a back-office writing role. You'll be embedded with our architects and engineers, sitting alongside squads, joining discussions and helping translate great thinking into guidance that others can easily apply. You'll help shape our engineering voice, how we explain, teach and document what we build.

We work together in our Liverpool HQ three days a week because collaboration and conversation are at the heart of how we build and share knowledge.

Job Title:
Technical Author

Location:
Liverpool City Centre HQ / Hybrid (3 days in office)**

Salary:
£45,000–£55,000 depending on experience

What You'll Do

• Work closely with architects and engineers to document systems, patterns and best practices
• Create and maintain clear, accurate and accessible technical documentation
• Help define how architectural decisions and technical standards are recorded and shared
• Write internal guides, playbooks, onboarding materials and developer-focused articles
• Contribute to diagrams and visual explanations that bring architecture to life
• Review and refine documentation written by others to keep it consistent and clear
• Collaborate with designers and product teams to make content simple, engaging and easy to find
• Promote a culture of learning and continuous improvement through clear communication

What We're Looking For

• Experience writing technical documentation or developer-focused content
• Strong communication skills and a passion for clarity and storytelling
• Ability to understand complex technical topics such as APIs, cloud systems or microservices
• Comfortable collaborating directly with architects, developers and product teams
• Organised, detail-oriented and proactive in driving consistency
• A curious mindset and a genuine interest in technology and software design

You don't need to be a developer, but you should be excited by how things work and confident talking to people who build them.

Why This Role Matters
Great documentation is how ideas scale. The work you do will help every engineer onboard faster, make better decisions and deliver with confidence. You'll be the bridge between deep technical expertise and practical, accessible knowledge that everyone can use.

You'll have real ownership over how we structure, write and present our technical content, with the freedom to experiment and make improvements that raise the bar across the organisation.

Why Join Us

• A supportive architecture team that values clarity, openness and continuous learning
• A chance to shape how technical knowledge is shared across the business
• Exposure to modern technologies including .NET 8, React, Azure, Docker and Kubernetes
• Opportunities for professional growth, training and exploration
• A creative, collaborative workspace designed for problem-solving and innovation

Team and Culture
You'll join a friendly, collaborative architecture team that works closely with squads across engineering, design and product. We believe that great documentation is a key part of great engineering, and that clear communication enables innovation.

We're open, curious and always looking to make complex things simple. If you love working with smart people, care about clarity and want to help others succeed through great documentation, you'll thrive here.

We're looking for a Technical Author who loves clarity, collaboration and technology. You'll work with architects and engineers to document how we build our systems helping teams learn faster, build better and share knowledge across the company. This is a chance to shape how we tell our technical story.

Grow with Acorn
At
Acorn Insurance
, we're proud of our Liverpool roots — and even prouder of how far we've come. As part of the
Acorn Group
, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing
1,700+ people across the UK
and
reached a milestone £750 million
in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague's:
These aren't just words — they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people's future
• Best Place to Work for Women – breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool —
Grow with
Acorn.
A Few Things to Know Before You Apply
We're really excited that you're considering joining Acorn To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have
at least one year remaining
on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.

We're Here to Support You
We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you're part of the team—just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.