Trainee Team Leader

J2 Research operates exclusively within the education sector, helping institutions to achieve specific objectives in the 16-19, HE, Adult and Employer markets through telephone surveys. We use our expertise to help advise our clients on the most appropriate questions and type of survey, to ensure we help them reach their objectives.

We pride ourselves on strong client relationships and being responsive to our clients' needs. All our employees must ensure an excellent service to our clients to provide accurate and detailed results.

This is an exciting opportunity within an expanding and dynamic company for a motivated individual looking to further their career and support the growth of the business.

The role:

The right candidate will receive comprehensive training and ongoing development; this will ensure you are upskilled in all areas of the business including contact centre management, project planning and client liaison. You will report directly into the Operations Team Leader and working alongside them, be responsible for a team of up to 20 tele-researchers. Through your learning you will develop skills to train, motivate and drive the team to achieve targets in both productivity and call quality.

• Working as part of a team, gaining skills to drive the team to achieve targets and hit Key Performance Indicators
• Upskill in people management and HR related activities
• Gain knowledge on providing daily and weekly updates to the management team on all KPIs
• Understand the planning required to ensure we achieve client deadlines and raising any issues with a project to the management team
• Gain vital skills on training, coaching and mentoring the tele-researcher team
• Ensuring the team's Health, Safety and Well Being by following all office management processes and policies
• Lead by example, the ability to carry out the researcher role to become a subject matter expert for future recruitment and development of our people
• Any other duties as required

Duties & responsibilities:

As a trainee team leader, you will be given the opportunity to work and upskill alongside the Outbound Team Manager and tele researcher agents. You will be required to call handle to support the business and allow yourself to gain a good understanding of the different surveys we deliver. Through this understanding you will be able to assist the Team Manager in Quality Assessments and delivery of feedback and coaching.

You will gain skills in pulling daily reports and analysing data for trends to aid performance management and results.

It will be key for you to be able to motivate and drive the team to achieve targets, it is imperative that you are able to lead by example in a professional and business-like manner.

Our ideal Team Leader:

We want to hear from you if you have the appropriate transferrable skills and are now ready to take the next step in your career to progressing in leading a team.

The Trainee Team Leader's role requires the following mix of skills and attributes. We will only consider your application if you can demonstrate that you have the skills, experience and attributes listed below:

• Self-managed and self-motivated with the ability to relate to teammates and create an upbeat, energetic work environment
• A proven dedication to learn or build on your ability in performance management and staff development
• Strong, effective, and efficient communication skills at all levels
• Thrives on challenges and able to manage a multi-faceted workload
• Excellent time management and organisational skills with great attention to detail
• Is resilient and can remain calm whilst working in a pressured environment
• Strong work ethic and passionate about your work – displaying a high level of quality in everything you do
• Collaboration to drive continuous business improvements
• Proficient Microsoft Excel skills with a desire and ability to improve to a higher level
• Loyalty and 'longevity' in previous roles

Application Process:

To apply for this position, please submit your up-to-date CV along answers to the four pre-screening questions.

We will be interviewing candidates on an ongoing basis and may close applications early if we get the right person

Strictly no agencies.

We are excited to bring a new member of staff into our team and look forward to receiving your application.

Location: South Shields, Tyne and Wear

Salary: £25,000 - £27,000 (dependent on experience)

Other benefits:

• Full training provided upon starting
• Ongoing on-the-job learning and development
• Job progression opportunities
• Free onsite car park
• Excellent public transport links

Working hours: This is a permanent, full time (37 hours a week) position.

Hours of work: Monday-Friday 09:00-20:00; shifts are during these hours over 4 days (possible overtime on Saturdays). Flexibility needed when required.

Start date: ASAP

Closing date: Tuesday 28/10/2025

Job Types: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Transport links

Application question(s):

• Q1 = Rate your knowledge of MS Excel: average / good / excellent
• Q2 = Rate your time management and organisational skills: average / good / excellent
• Q3 = Rate your ability to manage your time and self-motivate: average / good / excellent
• Q4 = Provide 3 bullet points demonstrating:

a. Why you are interested in this role and working for J2 Research

b. How your skills and attributes ensure you meet the Trainee Team Leader role profile

c. Why you think you would be a good fit for J2 Research

Work Location: In person

Application deadline: 28/10/2025