eCommerce Manager

eCommerce Manager – Lead Our Online Growth at ProCook

We are seeking a highly skilled and strategic Senior Ecommerce Manager with proven experience managing large-scale ecommerce operations and leading technical migrations and enhancing digital customer experiences through strong UX/UI expertise.

Your Role:

The ideal candidate will bring at least 5 years of hands-on Shopify management and web merchandising experience, combined with strong leadership, analytical, and project management skills. You will play a key role in driving our digital growth, optimising the online customer journey, and ensuring smooth execution of platform transitions and integrations.

This is a full-time position requiring 37.5 hours per week, including a mandatory presence in our offices located in GL10 3EZ for three days each week. Please refrain from applying if you are not willing to work onsite for the specified number of days.

A Day in the Life:

Ecommerce Strategy & Growth

• Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement.
• Develop and execute promotional, merchandising, and digital marketing strategies aligned with business objectives.

Technical Migration & Platform Management

• Lead ecommerce platform migrations, upgrades, and integrations (with focus on Shopify Plus and third-party systems).
• Manage relationships with developers, agencies, and technology partners to ensure smooth technical implementation and ongoing platform stability.
• Translate business needs into technical requirements, ensuring projects are delivered on time and within budget.

• Shopify, UX/UI & Web Merchandising

• Oversee day-to-day operations of the Shopify storefront, including catalog management, product setup, pricing, promotions, and content updates.

• Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles.
• Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates.
• Ensure best practices in SEO, accessibility, mobile experience, and site performance

Analytics & Reporting

• Analysis of ecommerce KPIs (traffic, conversion, AOV, CLV, etc.) and provide actionable insights.
• Continuously monitor site performance, troubleshoot issues, and implement improvements.

Leadership & Cross-functional Collaboration

• Manage and mentor junior team members across ecommerce, merchandising, and digital operations.
• Collaborate with marketing, operations, IT, and logistics teams to deliver seamless customer experiences.
• Partner with stakeholders to drive alignment on ecommerce initiatives and roadmap priorities.

What We're Looking For:

• 5+ years of direct experience managing Shopify stores and ecommerce merchandising.
• Proven success leading technical migrations (platform replatforming, integrations, or large-scale site upgrades).
• Strong understanding of ecommerce best practices, customer journey mapping, and digital merchandising.
• Proficient in ecommerce analytics tools to monitor customer behaviour and marketing effectiveness.
• Utilise advanced analytics to extract actionable insights that inform digital execution and CRO strategies and decisions.
• Work with the data team to develop dashboards and tools for tracking key performance indicators (KPIs) and CRO performance.
• Identify trends and opportunities in user behaviour to enhance site performance and customer satisfaction.
• Strong leadership, communication, and stakeholder management skills.
• Strong attention to detail and ability to think for the customer.

Preferred Skills

• Experience with Shopify Plus, Liquid, and API integrations.
• Familiarity with ERP, CRM, OMS, or other enterprise systems.
• Knowledge of digital marketing channels (SEO, SEM, email, paid media).
• Data-driven mindset with strong problem-solving abilities.
• Experience working in a fast paced ecommerce environment
• Comfortable with forecasting website KPI's.
• Experience using UX/UI tools (e.g., Figma, Adobe XD, Hotjar, or similar).
• Marketplace management experience

Why Join Us?

At ProCook, you will find a vibrant work environment with a passionate team committed to excellence. Enjoy a competitive salary, benefits, and opportunities for personal and professional development. If you're ready to make an impact in a rapidly expanding company and lead our online presence, we want to hear from you

What's in it for You?

• Salary is £50,000 - £55,000 depending on experience and skills
• Performance-based bonus
• Be part of a fast-growing company
• Join a friendly, close-knit team
• Enhanced parental leave
• Generous staff discount
• 2 x Annual paid volunteering day
• Employee Assistance Programme
• Friends and Family Referral Scheme
• 33 Days Annual Leave (including bank holidays)

We Welcome Everyone

At ProCook we are committed to diversity and inclusion, and we welcome applications from people of all abilities.

If you require any reasonable adjustments to support you through the application or interview process, please let us know. We're committed to making our recruitment process as inclusive and accessible as possible.

About ProCook's Sustainability Commitment:

At ProCook, sustainability is at the heart of what we do. 

As a certified B Corporation, we strive to balance profit with purpose, focusing on reducing waste, and ensuring ethical business practices. 

By joining our team, you will contribute to our efforts in creating a positive impact on the planet.