Product Administrator- 6 Month FTC

Job Introduction

Product Administrator- 6 Month FTC

Salary: £24,000 - £25,000 PA Depending on Experience

FT – 35 hours per week

Hybrid – Folkestone, 3 days a week in the office

We're looking for a detail-oriented and proactive individual to join our Production team here at Saga as a Product Analyst. In this pivotal role, you'll ensure the accurate setup, maintenance, and costing of all travel products within our TigerBay system. You'll play a key part in maintaining data integrity, streamlining processes, and supporting the ongoing development and improvement of our systems.

This is a hands-on, data-focused position, ideal for someone who enjoys working with spreadsheets, manipulating data, and ensuring accuracy in every detail. You'll work collaboratively across departments, liaising with internal stakeholders to ensure product information is clear, complete, and correctly reflected in our systems. If you have a strong eye for detail, enjoy problem-solving, and can pick up new systems quickly, this could be the perfect opportunity for you.

**This role requires you to be working from our Folkestone office a minimum of 3 times a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function.

Main Responsibilities

• Accurately set up and cost all travel products within the TigerBay system, maintaining data integrity and consistency.
• Liaise with Ground and Air Purchasing/Contracting teams to ensure all product information is complete and fit for purpose.
• Maintain and update product details in line with production schedules and service level agreements (SLAs).
• Investigate and resolve product setup or costing issues, identifying root causes and implementing effective solutions.
• Collaborate with Product and Revenue Management teams to ensure packages, promotions, and costings are correctly loaded and up to date.
• Create and amend itineraries and packages as required, ensuring changes are processed accurately and efficiently.
• Support communication and collaboration across teams, assisting with queries and promoting strong working relationships.
• Contribute to ongoing system and process improvement projects.

The Ideal Candidate

You'll be a detail-focused and organised individual who enjoys working with data and ensuring accuracy in every task. Confident with Excel and quick to learn new systems, you'll combine a methodical approach with strong communication and problem-solving skills to keep things running smoothly.

• Prior experience working with Excel, confident in handling and manipulating data.
• Highly organised, with excellent time management skills and the ability to meet deadlines.
• A problem-solver with strong commercial awareness and a proactive, creative mindset.
• Comfortable working with detailed product or contract data, ensuring accuracy and consistency.
• An excellent communicator, able to build strong relationships across teams.
• Used to working in a fast-paced operational environment and managing multiple priorities.
• Familiar with air and land contracts and related terminology (advantageous but not essential).
• Experience in a similar data entry, loading, or travel administration role would be preferable.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We're one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products and our Saga Magazine.

We aim to be the most-trusted brand for older people in the UK. Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other. Our values underpin our approach and help guide us to deliver our purpose.

We're committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We do this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignity and respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga has been ranked 6th in the UK's Best Employers 2025 by the Financial Times and Statista. This recognition, based on the voices of 20,000 employees across the UK, is a testament to the great culture we've built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We're also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible.

Your application will have fair consideration, and you'll receive personal communication throughout your applicant journey when you apply to join Saga.

For more information on our DEI policies, colleague stories and other opportunities across the business, please visit Jobs and careers with Saga

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE TO ALL COLLEAGUES:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Life assurance policy on joining us, 4 x salary
• Wellbeing programme
• Colleague discounts, including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform