Training & Implementation Specialist (Travel Technology)

1 week ago

Blackburn BB, United Kingdom Brooklyn Travel Full time £30,000 - £50,000 per year

As a Training & Implementation Specialist, you'll be the key link between our business and our travel agency clients throughout their onboarding journey. You'll manage hands-on system setup and configuration, guide clients through adoption, and deliver engaging training that ensures they get the very best from our platform.

This is a varied role that combines technical know-how with strong people skills — perfect for someone who understands travel industry workflows and enjoys both problem-solving and client interaction.

Responsibilities

  • Configure and implement our platform for new clients, ensuring smooth setup and integrations.
  • Work closely with clients to understand requirements and translate them into effective system use.
  • Deliver engaging training sessions via video calls and occasional on-site visits.
  • Create training materials such as user guides, FAQs, and video tutorials.
  • Track onboarding progress, keeping clients informed with clear updates.
  • Provide follow-up support post-implementation to ensure long-term success.
  • Collaborate with our developers and designers to troubleshoot issues and identify improvements.
  • Test new features and solutions before release.
  • Liaise with third-party providers to make sure their products integrate seamlessly.
  • Keep up to date with platform updates and industry tech trends.

Required Skills and Experience

  • Travel industry background with knowledge of workflows, ideally including GDS, APIs, or online booking tools.
  • Previous experience in client onboarding, software implementation, or user training.
  • Excellent communication and presentation skills — comfortable speaking with both technical and non-technical users.
  • Strong organisational skills and attention to detail, able to juggle multiple projects.
  • Ability to learn new systems quickly and explain them clearly to others.

Benefits

  • Competitive salary based on experience
  • Hybrid working with flexibility and occasional client visits
  • Company pension scheme
  • Full onboarding and mentorship
  • All IT equipment provided
  • Supportive, team-oriented work culture
Company Overview

Brooklyn Travel Group is one of the UK's fastest-growing travel companies, bringing together a family of award-winning specialist travel brands under one umbrella. Since our formation in 2018, we've built a reputation for delivering exceptional holidays through world-class service and a commitment to quality at value-for-money prices. Our diverse portfolio includes some of the most respected names in specialist travel, from Stewart Travel - our flagship Scottish agency chain crowned UK's Best High Street Travel Agency for three consecutive years - to luxury specialists like Villa Select and Destinology, alongside cruise experts CruiseKings and Scotland's Cruise Centre, golf holiday specialists GolfKings, USA and Canada travel experts North American Travel Service and My Canada Trips, Canterbury Travel (the UK's leading Lapland holiday provider) and flights specialists Faremine. With over 120,000 passengers traveling with our brands annually, Brooklyn Travel Group offers an exciting opportunity to be part of a dynamic, growing organization that's making a real impact in the travel industry through specialist expertise and award-winning service excellence.

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