Heat Pump Engineer

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:

Responsible for the servicing and repair of Air Source Heat Pump (ASHP) systems within residential properties. This role requires a reliable professional with detailed knowledge of renewable energy systems who can manage complex problems effectively, communicate proficiently, and adapt smoothly to changes.

Key Responsibilities:

• Repair and maintain renewable heating systems in residential buildings
  
• Perform routine maintenance on heating systems to ensure optimal performance
  
• Diagnose and troubleshoot heating system issues
  
• Collaborate with other other team members to complete projects on time
  
• Provide excellent customer service and address client concerns
• Ensure compliance with industry regulations and safety standards and maintain accurate records of service activities and report on system performance

Skills & Experience

• NICEIC Air Source Heat Pumps (essential)
• NICEIC Water Regulations qualification (essential)
• NICEIC Unvented Water Systems G3 qualification (essential)
• NICEIC Energy Efficiency Qualification (essential)
• Valid UK driving licence (essential)
• Solar Thermal experience is desirable but not essential
• Proven, practical experience as an ASHP Renewable Heating Engineer
• Technical understanding of renewable systems and an understanding of technical aspects of energy and environmental efficiency
• Strong problem-solving skills and the ability to work independently
• A professional and friendly attitude with the ability to forge strong relationships with both clients and tenants

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• £38,000 - £41,000 depending one experience per annum
• Company vehicle and fuel card supplied
• Uniform, PPE & mobile device supplied
• Contributory pension scheme
• Life assurance
• 20 days + Bank holidays (service based increasing holiday scheme)
• Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family
• Employee Assistance Programme (EAP)
• Bike2Work Scheme
• EV Car Scheme
• Employee engagement events and "Employee Voice" programmes
• Strong opportunities for career growth and development
• "Sureserve Legends" – celebrating the fantastic ways in which our employees live our values

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.