Internal Redeployment Only

Please note that this job is open only to current Cardiff University staff who are eligible for Redeployment.

Internal Redeployment Only - IT Demand and Resource Officer

Cardiff University is embarking on an ambitious journey to transform the way it delivers and leverages digital technologies across the institution. As part of this strategic evolution, we are creating a new function within the University that will help the department understand the demand for digital and IT services and support the allocation of resource to deliver they University's priorities.  We are seeking an IT Demand and Resource Officer to support the shaping of how we plan, prioritise, and deliver IT services that support our academic, research, and operational excellence.

This is a unique opportunity to join a dynamic and collaborative environment where digital innovation is at the heart of institutional change. You will support colleagues across the department and beyond to align IT capacity with the University's strategic goals—ensuring that our digital transformation initiatives, strategic developments, and business-as-usual activities are supported by the right people, with the right skills, at the right time.

In this role, you'll work closely with stakeholders across academic departments, professional services, and central IT to support management of demand and optimise use of our resources. You will actively support Cardiff University to deliver value through technology—enhancing our students experience, enable cutting-edge research, and operational efficiency.

This post is full-time (35 hours per week) and open ended.

Salary: £41,064 - £46,049 per annum (Grade 6). Appointments to roles at Cardiff University are usually made at bottom of scale unless in exceptional circumstances.

Closing date: Tuesday, 16 December 2025

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world.  In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Key Duties

•    Provide professional advice and guidance on IT resource and demand management processes and procedures to stakeholders, both to internally across the institution and external partners.

•    Understand the requirements and priority for IT and digital services arising from strategic developments, digital transformation initiatives, and business as usual activity.

•    Support the identification and impact assessment of emerging demand for IT workload demand and advise on the impact to existing resource plans for strategic IT developments, digital transformation initiatives, and business as usual activity.

•    Maintain a register of skills, experience and knowledge within the University IT staff community for the purposes of workload planning, identifying any training needs and skills gaps.

•    Ensure the provision of effective and responsive resource management services to the institution, proactively adapting delivery to meet evolving customer and project requirements.

•    Within the scope of IT demand and resource management, use judgement and creativity to recommend appropriate actions and ensure complex issues are clearly understood.

•    Investigate and analyse specific issues related to IT capacity, workforce planning, and project demand, producing evidence-based recommendations supported by sector best practices.

•    Create and lead working groups across the University to support the delivery of IT/Digital portfolio and resource planning objectives.

•    Establish working relationships with key contacts across IT Services, academic schools, professional departments, and external partners, developing appropriate communication links to support role objectives.

•    Develop and deliver training and guidance on resource planning tools, processes, and systems to colleagues across the University.

•    Instruct and guide other employees across the University in matters related to IT resource and demand management as required.

•    Plan and deliver specific small-scale projects, co-ordinating and supervising project teams created as needed.

General Duties

•    Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.

•    Abide by University policies on Health and Safety and Equality and Diversity.

•    Perform other duties occasionally which are not included above, but which will be consistent with the role.

Additional Information
As an employee of Cardiff University the post holder will:

• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.

• Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University's Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer.

Important note: It is the University's policy to use the person specification as a key tool for short-listing. Candidates should evidence that they meet ALL of the essential criteria as well as, where relevant, the desirable. As part of the application process you will be asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined below. Your application will be considered based on the information you provide under each element. When attaching the supporting statement to your application profile, please ensure that you name it with the vacancy reference number, e.g. Supporting Statement for 20715BR

Essential Criteria

Qualifications and Education
1.    Degree/NVQ Level 4 or equivalent experience.

Knowledge, Skills and Experience
2.    Substantial experience of working within IT resource or workforce planning.
3.    Demonstrated professional knowledge of IT demand and resource management to provide advice and guidance to internal stakeholders.
4.    Proven experience in developing and implementing new planning and prioritisation processes and procedures.

Customer Service, Communication and Team Working
5.    Ability to communicate conceptually detailed and complex information effectively and professionally with a wide range of people.
6.    Evidence of ability to explore customer needs and adapt services to ensure high-quality delivery.
7.    Proven ability to develop networks and contribute to long-term strategic developments.

Planning, Analysis and Problem Solving
8.    Evidence of ability to solve expansive problems using initiative and creativity, identifying and proposing both practical and innovative solutions.
9.    Demonstrable knowledge of key advances and tools in IT resource and demand management.
10.  Evidence of ability to undertake and deliver specific projects and supervise short-term project teams.

Desirable Criteria 

1.    Postgraduate/professional qualification.
2.    Experience of working in a Higher Education environment.
3.    Fluency in Welsh, written and oral.
4.    Management qualification in ITIL, or similar.

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