Service & Parts Administrator

3 days ago


Exeter EX QE, United Kingdom The Repairguys Full time

This is a customer-focused role, currently based in our Exeter workshop (though soon to be relocating to Buckfastleigh) and forming a link between our customers, engineers and suppliers. Tasks include receiving job requests via web, email or telephone, assisting in the identification and procurement of parts required to complete a repair, receiving them from the supplier, booking in and allocating to an engineer and contacting the customer to arrange a visit to complete the repair.

The successful applicant will be physically fit enough to handle large parts (washing machine drums / TV screens etc) and hold a current UK driving license as delivering parts in a company van to customers/engineers is occasionally required.

The job is primarily computer/systems driven requiring a good understanding of Web/Office-based applications. Accuracy and promptness of reporting are critical to our success, as the repair industry is driven by and rewarded upon the attainment of pre-defined KPIs, set by each of our clients. As with any Customer Service role, calmness and the ability to diffuse stressful situations is essential and competence in literacy and numeracy are prerequisites.

Job Types: Full-time, Permanent

This is a full time, permanent position working a 40 hour week.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Work Location: In person


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