Front Desk Agent

2 weeks ago

Carmarthen SA, United Kingdom Y Seren Full time £12,000 - £25,600 per year

Job Overview

Energize your career as a Front Desk Agent, where your enthusiasm and hospitality expertise will create memorable experiences for our guests from the moment they arrive. In this dynamic role, you'll be the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest service, and managing a variety of front desk operations. Your proactive approach and attention to detail will help foster a warm, inviting environment that keeps guests returning time and again. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering top-tier guest relations in a vibrant resort setting.

Responsibilities

  • Greet guests warmly upon arrival, providing a friendly and professional first impression
  • Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
  • Handle guest inquiries, requests, and complaints with patience, empathy, and swift resolution to ensure satisfaction
  • Provide detailed information about hotel amenities, local attractions, and services to enhance guest experiences
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms meet quality standards
  • Conduct night audits by reconciling daily transactions, updating records, and preparing reports for management review
  • Maintain accurate records of reservations, guest preferences, billing details, and special requests
  • Uphold phone etiquette standards while managing multiple lines to ensure prompt and courteous communication
  • Assist in managing guest relations by proactively addressing needs and fostering positive interactions throughout their stay

Skills

  • Proven experience in hospitality management or hotel front desk operations with a strong focus on customer service excellence
  • Bilingual or multilingual abilities that enable effective communication with diverse guests from around the world
  • Knowledge of hotel management systems and multi-line phone systems for seamless operations
  • Exceptional interpersonal skills with the ability to handle guest concerns tactfully and professionally
  • Strong organizational skills to manage reservations, billing, and administrative tasks efficiently
  • Experience with night audit procedures is highly desirable for ensuring financial accuracy at shift end
  • Familiarity with resort environments or large-scale hotels enhances ability to meet high guest expectations
  • Excellent phone etiquette combined with a friendly demeanor that makes every guest feel valued

Join us as a Front Desk Agent where your energetic approach will elevate our guests' experiences We're dedicated to creating an inclusive environment that values hospitality expertise, multilingual communication skills, and a passion for delivering exceptional guest services. This role is paid — offering you the chance to grow within the hospitality industry while making every guest's stay unforgettable.

Shift patterns 7am-3pm 0r 3pm-10pm as per rota.

Job Types: Part-time, Permanent

Pay: £12.50 per hour

Expected hours: 14 – 16 per week

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Work Location: In person

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