Housing Support Assistant

Salary

Grade 5 - £26,403 - £27,694

Contractual hours

37

Basis

Open Ended

Job category/type

Clerical and Administration, Housing, Building Maintenance

Job reference

REQAA6787

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Housing Support Assistant - Job Description - April 21

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Housing Support Assistant - Job Description - April 21

Housing Support Assistant - Tenancy Management Team - 3 Permanent Posts

Pembrokeshire County Council's Housing Management Service is seeking three enthusiastic and organised Housing Support Assistants to join our dedicated team - three permanent roles.

You will provide vital administrative and operational support across Housing Advice, Allocations, the Housing Register, and Tenancy Management. As the first point of contact for enquiries, you'll deliver excellent customer service and offer front-line advice in line with current housing legislation and policy. You will also support the Choice Homes @ Pembrokeshire () Housing Allocation Scheme, collating property details, maintaining accurate records, and distributing weekly adverts. Other duties include preparing correspondence, processing invoices, monitoring housing funding, maintaining databases, and assisting with reports and meetings.

The ideal candidate will be educated to GCSE level (A Level or equivalent desirable), with strong IT and communication skills, and experience working under pressure to meet deadlines. You'll be capable of working both independently and as part of a team, with a flexible and methodical approach to your work.

This is an office-based role shared across local areas within the Tenancy department, with periodic working from County Hall. The role requires professionalism, empathy, and excellent organisational skills.

Join us and help deliver quality housing services across Pembrokeshire.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant's full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

Safeguarding

Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council's Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.