Account Manager

2 weeks ago

Milton Keynes MK EH, United Kingdom Professional Energy Services Ltd Full time £24,420 - £34,673 per year

Account Manager – SME Clients

Location: Hybrid (3 days office / 2 days home after 3-month probation) – Witan Studios, Milton Keynes

Start date: 1st January 2026

Type: Full-time, permanent

About Us

Professional Energy Services (PES) is a fast-growing energy consultancy providing tailored energy management, procurement, and compliance services to multi-site and SME clients across the UK. We work with some of the UK's most recognisable brands, delivering transparent, data-driven, and personal service.

We are now expanding our SME division and looking for an ambitious and communicative Account Manager to join our young, dynamic team based in Milton Keynes.

About the Role

As our new Account Manager – SME Clients, you'll work closely with our Pricing and Account Management teams to support and renew our SME client contracts, maintain strong relationships, and ensure exceptional customer service.

This is a varied and fast-paced role ideal for someone who enjoys building client relationships, working with numbers, and being part of a supportive, growing team.

Key Responsibilities

  • Manage a portfolio of SME clients and ensure smooth renewals of their energy contracts
  • Work closely with the Pricing Team to obtain and present competitive quotes
  • Maintain strong, long-term relationships with clients through excellent communication
  • Update internal CRM and client records accurately
  • Support the main Account Manager with retention strategies and contract management
  • Liaise with suppliers to obtain rates, resolve queries, and track contract progress
  • Identify upsell and cross-sell opportunities within existing client portfolios

About You

  • Excellent communication and relationship-building skills
  • Strong organisational and time management abilities
  • Confident working with data, spreadsheets, and pricing comparisons
  • Ambitious, motivated, and proactive attitude
  • Prior experience in an energy consultancy, account management, or customer service role preferred but not essential
  • Based within commutable distance of Milton Keynes

Benefits

  • Hybrid working (3 days office / 2 days home after probation)
  • 25 days annual leave
  • 5 days paid sick leave
  • Annual company conference & team-building events
  • Friendly, supportive team environment
  • Opportunity for career progression within a growing business

Job Types: Full-time, Permanent

Pay: £24,420.00-£34,673.87 per year

Benefits:

  • Additional leave
  • Company events
  • Cycle to work scheme
  • Flexitime
  • Free fitness classes
  • Gym membership
  • On-site gym
  • On-site parking
  • Sick pay
  • Work from home

Ability to commute/relocate:

  • Milton Keynes MK9 1EH: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer relationship management: 1 year (required)
  • Microsoft Excel: 1 year (required)
  • Customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Location:

  • Milton Keynes MK9 1EH (preferred)

Work Location: Hybrid remote in Milton Keynes MK9 1EH

Expected start date: 04/01/2026

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