Senior Sales Co-ordinator

Brickability Limited | Brickability Group plc

Brickability Group plc brings together over 35 specialist brands, each delivering high-quality products and services to the UK building and construction market. Our extensive portfolio includes facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, rooftiles and slates. We supply — and in many cases install — premium, strategically important building materials through trusted UK and European manufacturing partners, proudly supporting private and commercial specifiers, contractors, developers and builders across the country.

Job Purpose

We are seeking a highly organised and driven Senior Sales Coordinator to manage complex customer enquiries, support sales operations, and help ensure seamless order processing across the business. This role requires strong problem-solving abilities, exceptional communication skills, and confidence in working with priority customer accounts. The Senior Sales Coordinator will also play a key role in mentoring junior team members and enhancing internal sales processes.

Key ResponsibilitiesTechnical Knowledge

• Strong understanding of sales processes and how sales coordination contributes to wider business objectives.
• Excellent administrative and organisational capabilities with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Familiarity with CRM systems and sales tracking tools.
• Knowledge of business requirements, company structures and internal workflows.

Role Requirements

• Liaise closely with logistics and operations teams to ensure products are delivered to customers on time.
• Handle complex customer enquiries and complaints, escalating when required.
• Monitor inventory levels and collaborate with supply chain colleagues to maintain stock availability.
• Support the sales team with processing large, complex or custom stock orders.
• Analyse existing sales processes and propose efficiency improvements.
• Ensure all sales-related documents are accurate, compliant, and kept up to date.
• Train and mentor junior sales coordinators to strengthen team capability and performance.

Behavioural Expectations

• Understands how decisions and actions impact the sales team and overall business performance.
• Consistently delivers objectives on time and to the required standard.
• Maintains excellent punctuality and is ready to work at the agreed start time.
• Actively participates in training and development activities.
• Proactive, responsive and committed to excellent service for both clients and colleagues.
• Works collaboratively to exceed internal and external customer expectations.
• Takes initiative to resolve challenges across teams or departments.
• Demonstrates loyalty, commitment and a strong customer-first mindset.
• Selects the most effective communication method for each situation, whether written, verbal or active listening.
• Applies creative thinking to support improvements and new approaches.
• Works with honesty, integrity and professionalism, protecting the company's reputation.
• Acts with long-term business success in mind.

Personal Attributes

• Professional, confidential and trustworthy.
• Strong stakeholder management skills with credibility at all levels.
• Able to positively influence others.
• Excellent organisational and time management abilities.
• High accuracy and attention to detail.
• Strong prioritisation skills, able to work under pressure.
• Analytical, logical and effective problem-solver.
• Approachable, flexible, motivated and enthusiastic.
• Consistently delivers high-quality work.
• Smart, articulate and composed under pressure.

Yearly KPIs

• Complex order resolution: Resolve 90% of complex orders within 24 hours.
• Complaint resolution: Achieve a 95% resolution rate for escalated customer complaints.
• Sales support effectiveness: Maintain a 98% completion rate when assisting sales reps with order issues.
• Customer satisfaction: Maintain a minimum customer service score of 4.7/5

Job Details

Work Pattern: Monday – Friday

Hours: 8:00am – 4:30pm

Salary: £25,000 – £30,000

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Sick pay

Work Location: In person