Receptionist (Maternity Cover)

2 weeks ago

Torquay TQ EF, United Kingdom The Headland Hotel and Spa Full time £24,000 - £50,400 per year

The main purpose of this job is

  • To provide excellent guest service
  • Ensure high standards and efficiency of work
  • To maintain high standards of hygiene, health and safety
  • To fulfill your duties to the best of your ability
  • Maternity cover: 6 to 9 months (28 hours per week)

Your Role

  • Welcome and greet guests
  • Answer and direct incoming calls
  • Inform guests of hotel rates and services
  • Make and confirm reservations for guests
  • Ensure proper room allocation
  • Register and check guests in
  • Confirm relevant guest information
  • Verify guest's payment method
  • Verify and imprint credit cards for authorisation
  • Issue room keys and direct guests to their rooms
  • Maintain clear and accurate records of guest room booking
  • Compute all guest billing, accurately posting charges to guest rooms and house accounts
  • Receive and transmit messages for guests
  • Listen and respond to guest queries and requests both in-person and by phone
  • Provide accurate information about local attractions and services
  • Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • Complete and maintain any incident reports, daily activity reports or other reports requested by management
  • Close guest accounts and check guests out
  • Review accounts and charges with guests during the check-out process
  • Process accurate payment of guest accounts
  • Inform housekeeping when rooms have been vacated and are ready for cleaning
  • Monitor visitors to the hotel
  • Maintain a neat and orderly front desk and reception area

Standards and Quality service

  • Maintain and strive to improve standards of service
  • Maintaining a thorough and efficient service
  • Monitoring and maintaining a close relationship with the other departments to ensure customers receive the best possible service

Personal Responsibilities

  • You must always be dressed neatly, fresh and wear a clean uniform
  • Promote good timekeeping
  • Be flexible with your working hours
  • Promote good morale in the department by being committed and positive when on shift
  • Be committed to training courses and meetings scheduled for you
  • Be prepared to carry out reasonable duties asked of you by your Senior Manager
  • Give feedback to the Manager regarding any items that you feel can be changed or improved
  • To communicate in a professional and friendly manner with guests and staff alike at all times

Job Types: Part-time, Temporary, Fixed term contract

Contract length: 6-9 months

Pay: Up to £12.21 per hour

Expected hours: 28 per week

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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