Customer Care Advisor

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Job Details
This role is in support of Cencora's third-party logistics service in the UK through our Alloga business.
Role Summary
As a Customer Care Advisor, you will play a vital role in ensuring that all orders placed at Alloga UK are processed with precision and promptness. Your expertise will be key in resolving queries effectively, contributing to our commitment to exceptional customer satisfaction.

Job Details
Location:
South Normanton, Derbyshire, DE55

Hours of work:
40 hours per week, working on a rotating shift pattern between the hours of 8.30 and 5.30, Monday-Friday

Salary:
£26,953.56

Responsibilities

• Deliver outstanding customer care to guarantee maximum satisfaction and build lasting relationships.
• Stay informed about Alloga UK policies and procedures to provide accurate information.
• Alert your Supervisor or Manager to any instances requiring special attention.
• Answer all incoming calls within 7 seconds, demonstrating our commitment to responsiveness.
• Manage all Alloga UK email inboxes daily to ensure timely communication.
• Collaborate with other Customer Care areas to provide seamless support.
• Prioritise tasks effectively to meet the demands of our clients.
• Handle urgent order requests with care and efficiency.
• Liaise with operational colleagues on special order requests to provide tailored solutions.
• Process orders within agreed timescales, ensuring timely delivery.
• Complete and share client reports daily, within agreed timescales, to maintain transparency.
• Process orders accurately in accordance with our Standard Operating Procedures (SOP).
• Ensure urgent orders are completed in line with the SOP to meet customer needs.
• Carry out client-specific processes as required, ensuring a personalised touch.
• Communicate with clients professionally to foster strong relationships.
• Utilise Crystal and Portal 3 reporting systems to provide valuable customer and client insights.
• Collaborate with the Finance Department regarding account or pricing issues to resolve queries efficiently.
• Process export orders as needed, expanding our reach.
• Address Electronic Data Interchange (EDI) rejections promptly to maintain workflow.
• Be open to carrying out any reasonable requests as determined by Management.
• Attend client meetings when requested to represent Alloga with professionalism.

Education

• Minimum requirements: GCSEs or equivalent in Mathematics and English
• Desirable: National Vocational Qualification Level 2 or equivalent

Work Experience

• Previous customer service experience is desirable

Skills And Knowledge

• Strong numeracy and literacy skills to handle customer queries effectively
• Proven ability to use initiative and work independently
• Exceptional customer care skills that create positive experiences
• Professional telephone manner that reflects our brand values
• Proficient keyboard skills for efficient order processing
• Meticulous attention to detail to ensure accuracy in all tasks
• Strong communication skills to engage with clients and colleagues
• Intermediate knowledge of Microsoft Word, Excel, and Outlook

**What Cencora offers****
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

**Affiliated Companies****
Affiliated Companies: Alliance Healthcare Management Services Limited

*Equal Employment Opportunity*
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned