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Customer Support Coordinator – Be the Calm Hub of Our Operations

2 weeks ago

Doncaster, Doncaster, United Kingdom Green Spark Full time £27,000 - £28,000 per year

Customer Support Coordinator – Be the Calm Hub of Our Operations

Location: Doncaster

Hours: 37.5 hours per week

About the Role

Do you thrive under pressure and keep a cool head when things get busy?

Are you a natural communicator who can turn urgent callouts and frustrated customers into positive experiences?

We're looking for a Customer Support Coordinator who will act as the central hub of our business, connecting the dots between clients, engineers, and colleagues to keep everything running smoothly.

What You'll Do

  • Handle calls with confidence and warmth: Speak clearly, listen actively, and reassure customers even in high-pressure situations.
  • Prioritise like a pro: Manage multiple incoming calls, engineer schedules, and job updates without breaking a sweat.
  • Keep systems accurate: Maintain tidy records in platforms like Simpro, spotting gaps or inconsistencies and fixing them before they become problems.
  • Own the follow-up: Chase actions, manage updates, and ensure nothing slips through the cracks.
  • Communicate with care: Build strong relationships with clients, engineers, and colleagues through clear, respectful communication.
  • Act as the hub: Connect teams, share updates, and keep everyone informed.
  • Make smart decisions: Know when to escalate issues and when to take the reins yourself.

What We're Looking For

  • Calm under pressure and thrives in a fast-paced environment.
  • Excellent communicator — speaks clearly, listens actively, and projects confidence.
  • Organised and detail-oriented, with a knack for spotting and solving problems.
  • Comfortable using job management systems (experience with Simpro is a bonus).
  • A natural connector who enjoys keeping everyone informed and aligned.

Why Join Us?

  • Be part of a supportive team that values collaboration and initiative.
  • Opportunities to grow and develop your skills.
  • A role where your organisational superpowers truly make a difference.

Ready to be the calm in the storm?

Apply today and help us keep everything running like clockwork

Job Types: Full-time, Permanent

Pay: £27,000.00-£28,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site gym
  • On-site parking
  • Paid volunteer time
  • Work from home

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer service: 2 years (required)
  • Business-to-Business Technical Support : 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location: In person