Senior Family Information Service Worker

Salary

£33,699- £36,363 per annum

Contractual hours

37

Basis

Full time

Region

Warwick

Package

Full Time, Permanent

Job category/type

Customer Service, Education - Non-School Based, Social Care

Date posted

25/11/2025

Job reference

RA0007325

Here at Warwickshire County Council, we put children and families at the heart of everything we do. We aim to ensure that Warwickshire's children, young people, parents and carers receive the right help at the right time.

We are passionate about supporting communities and families to build on their strengths and relationships and find their own solutions.

We are doing great work, and we need great people to join us to continue to improve the lives of local children and their families.

We are looking to recruit an experienced and passionate Senior Family Information Service Worker with an Education focus to support the Family Information Service functions in Family Connect.

Family Connect is the point for all referrals where members of the community and professionals refer children and young people living in Warwickshire where they are worried about their safety and welfare. As part of this process consideration is given to wider support needs identified.

Now is an exciting time to be part of our team as Warwickshire begins to embed our Families First teams who support the young people in our County. Our approach is about locality working, multi disciplinary and multi agency teams that support the whole family. Building strong partnerships with local services, Health, Police and Education.

Our Offer to you includes:

• Supportive managers who provide recognition and a robust supervision policy focussed on wellbeing and workload.
• A Volunteering & Wellbeing Day in addition to generous annual leave and an additional day at Christmas
• We also offer a Refer a Friend package for some roles. Terms and Conditions apply

Key skills and experience required

We are looking for an empathetic and professional candidate with excellent communication skills. You will have an extensive knowledge of current Education legislation and practice (including Working Together, Keeping Children Safe in Education 2025 and the SEND Code of practice) and recent practical experience in an education field (within the last two years). You will be skilled in developing relationships and working across systems that can be complex.

For further information please see the Job Description and Person Specification below;

Senior Family Information Service Worker

Working for Warwickshire – This is the difference you make:

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund.

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information:

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

We would welcome conversations with potential applicants to find out more about this role. Please contact Alis Roberts, Team Manager, Family Information Service ) or Stacey Gill, Service Manager, Family Information Service )

Closing Date: 4th December 2025

Interview Date: 17th and 18th December 2025.

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.