First Line Support

1st Line Service Desk Engineer

Location:
Hybrid working position
| Business Area:
Cloud and Devices Support
| Salary Details:
Up to £25,000 per annum depending on experience...

We're looking for a technical, customer-focused 1st Line Service Desk Engineer to join our Cloud and Devices Support team.

Reporting into the Cloud & Devices Support Team Leader, this opportunity requires an enthusiastic, committed and hardworking individual who can communicate clearly with our customers and provide first line ICT support.

"a great place to work, a great place to be a customer"

Responsibilities, not limited to:

• Deliver exceptional 1st Line support to our customers by clearly communicating support and solutions and accurately logging customer support issues on our systems.
• Perform basic troubleshooting activities and provide a first-time fix.
• Escalate support incidents to 2nd & 3rd Line engineers when a first-time fix cannot be achieved within a reasonable timeframe.
• Ensure all customer interactions meet our agreed service benchmarks.
• Effectively communicate with colleagues, customers, and suppliers.
• Understand core Chess products and services and help identify up-sell opportunities across the range.
• Regularly achieve set targets and KPIs.

The Candidate:

• Excellent telephone manner and communication skills.
• Reliable and hardworking.
• Organised and self-motivated.
• Great knowledge of basic technology products and services.
• Avid interest in personal development and a growth mindset regarding developing new skills.
• Basic understanding of PC hardware.
• Microsoft Windows and Microsoft Office 365 end user skills.
• MCP certification would be beneficial but is not essential.
• Confidence to diagnose and fix customer issues.

Why join Chess?

Chess is one of the UK's leading independent and trusted technology service providers, employing over 360 skilled people across the UK, supporting over 21,000 UK businesses.

Diversity, equality, and inclusion is at the heart of our Chess culture, and we are passionate about our One Team spirit.

We're extremely proud that our people voted us No.1 in 'The 100 Best Companies to Work for' list 2018, and we continue to celebrate more than 14 years in the top 100.

Our continued focus on growth creates opportunity for everyone to progress their career, to develop knowledge and skills, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business.

We believe that
"if you're not growing, we're not growing".

Salary details:

Up to £25,000 per annum depending on experience.

Plus, opportunities for upskilling and professional development to help you earn valuable accreditations and enhance your skills and knowledge

Your Benefits at Chess ICT

At Chess, we're committed to supporting your health, wellbeing, and career growth. Here's what you can look forward to as part of our team:

Health & Wellbeing

• UK Healthcare (opt-in):
  Enjoy access to private healthcare support—free after 1 year of service.
• Everyday healthcare support:
  Eye tests, flu jabs, and on-site health screenings.
• Mental health support:
  Be supported by our designated, trained Mental Health First Aiders.
• Wellbeing Day:
  Take a day for yourself after 1 year of service.
• Half-Day Fridays:
  Start your weekend early
• Hybrid Working Support:
  Receive an allowance towards a desk and chair for your home office.
• Holiday allowance:
  20 days paid holiday (increasing to 24 with service), plus public holidays.
• Buy & Sell Holidays Scheme:
  Flexibility to buy or sell up to 5 holidays twice a year, along with the option to carry 5 unused holidays for the next year.

Rewards & Recognition

• Perkbox access:
  Enjoy hundreds of discounts on shopping, travel, fitness, and more.
• Loyalty Point Scheme
  : Earn points from your second year to unlock enhanced benefits and rewards.
• Charity support:
  We'll match your annual charity donation up to £100, with payroll giving options available.
• Recognition Platform:
  Celebrate your achievements and milestones with us.
• Stay Connected:
  EE SIM Offers for you and your loved ones.
• £1000 Referral Bonus:
  Get rewarded for recruiting successful talent

Career Growth & Culture

• Learn 2 Earn Scheme:
  Bespoke development opportunities to boost your salary.
• Team engagement events:
  From socials to celebrations, we love coming together.
• A collaborative culture:
  We value tenacity, creativity, and teamwork.
• Bespoke Development:
  Custom-fit onboarding and leadership-led training, built to elevate your journey.
• Culture & Inclusion Reps:
  Our people volunteer as ambassadors for sustainability, inclusion, and community. Want to make a difference? Join in

Hours:

A standard week is 37½ Monday to Friday

At Chess we offer many flexible working options, and we have both full-time and part-time working hours available. Chess pride themselves on being an inclusive employer, so if you want to find out more about our flexible working arrangements this can be discussed with your application.

Working location:

Mostly remote/working from home, with occasional travel to your local hub.

Allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.

Is Chess the place for you?

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.

Please email your CV and covering letter to our Recruitment Department at:

.

Upon submission of your completed application to Chess, either through direct application or speculative, you hereby agree to the processing of your personal information as per the guidelines set

out within our Privacy Policy and to allow for the seamless and secure processing of your information throughout Chess's recruitment and hiring practices.