General Manager

About Us

Holon is one of the first in the UK to provide access to the latest technologies that will help people reach their health goals, whether it is to boost their performance or address a complex set of chronic symptoms. Our mission is to make health and healing accessible and inspiring through thoughtfully curated customer journey experiences, practitioner support, and a strong sense of community.

We're looking for a General Manager who is passionate about health and wellness, thrives in dynamic environments, and brings both operational skill and strategic thinking to the table. If you've worked in a start-up before, know what it means to wear multiple hats, and want to help scale something meaningful from the ground up, we'd love to hear from you.

Role Overview

This is a hands-on leadership role suited to someone highly organised, adaptable, and motivated to see a business grow. The General Manager is responsible for daily operations, staff development, client systems, event planning, and financial reporting, while also playing a key role in setting and meeting KPIs, shaping business strategy, and driving sustainable growth.

Key Responsibilities

Operations & Workflow Management

• Oversee and optimise internal workflows for efficiency and scalability.
• Ensure consistent team adoption of business systems.
• Maintain accurate, accessible internal documentation.

Financial Oversight

• Prepare monthly financial and performance reports.
• Manage P&L tracking, expenditure, and reconciliations.
• Support financial planning with insights and trend analysis.

Client Systems & Communication

• Manage client platforms, appointments, memberships, and pricing.
• Ensure smooth multi-channel client communication.
• Uphold strict confidentiality and data integrity.
• Build incredible client relationships, demonstrating a caring and compassionate nature

Team Leadership & Development

• Line-manage a small team with regular check-ins and reviews.
• Lead training across skills, wellness knowledge, and systems.
• Oversee onboarding, scheduling, rotas, and holiday planning.
• Foster accountability and continuous development.

Event Planning & Community Engagement

• Plan and deliver events (Sober Socials, Run & Recover, talks, workshops).
• Manage event logistics and staffing.
• Build partnerships with brands, corporates, and influencers.
• Lead outreach to expand Holon's community presence.

Marketing & Creative Oversight

• Collaborate on high-quality brand and digital content.
• Review and approve content to ensure brand alignment.
• Oversee digital community engagement.

Growth, KPIs & Strategy

• Set and track KPIs across operations, finance, and community.
• Develop strategies for growth and impact.
• Contribute to long-term planning and scaling.

Space & Facility Oversight

• Ensure the physical space is safe, clean, and fully operational.
• Lead health & safety compliance and risk assessments.
• Manage maintenance and operational issues.

Data Protection & Security

• Handle client data in line with GDPR and UK regulations.
• Maintain secure digital systems and cyber-safety measures.
• Promote a culture of confidentiality and data responsibility.

Desirable

• Experience organising events or wellness programmes.
• Familiarity with functional medicine or similar healthcare approaches.
• Insight into branding, marketing, and social media strategy.

You'll Thrive in This Role If You...

• Are passionate about wellness, community building, and conscious business.
• Are comfortable working autonomously and making decisions with care.
• Thrive in a fast-paced environment and enjoy variety in your day-to-day.
• Have a strong work ethic, high attention to detail, and a heart for service.

What We Offer

• A central role in shaping a purpose-led, values-driven wellness business.
• Creative input, autonomy, and influence over day-to-day and long-term operations.
• A small, supportive team culture grounded in trust, growth, and wellbeing.
• Competitive salary and performance-based incentives.

Job Type: Full-time

Pay: £36,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Employee mentoring programme
• Flexitime

Work Location: In person

Reference ID: General Manager at Wellness Centre

Expected start date: 03/02/2026