Technical Support Engineer
1 week ago
Location: Ferndown, Dorset (office-based)
Salary: £35,000–£45,000 DOE
Contract: Full-time, permanent
DES Renewable Energy Ltd is growing and we're looking for a hands-on Technical Support Engineer with proven electrical solar PV and battery storage experience. You'll be the go-to person for installers and customers, resolving technical issues, guiding safe/accurate installs, and liaising with manufacturers on RMAs.
What you'll do
- Front-line technical support for installers, customers, and office staff (phone/email/ticket).
- Installation guidance & fault-finding on PV arrays, inverters, batteries, CTs, comms & monitoring.
- RMA handling: diagnose issues, gather evidence, submit cases, chase manufacturers, manage returns/replacements.
- Documentation: create/update wiring guides, commissioning checklists, and FAQs.
- Design support (preferable): assist with PV/battery system design, sizing, protection, and integration.
- Stakeholder liaison: coordinate with manufacturers, distributors, and our internal teams to drive fast resolutions.
What you'll bring
- Essential: Previous hands-on experience with solar PV and battery storage (install, commissioning, or tech support).
- Strong electrical understanding of PV wiring, protection, comms, and safe isolation.
- Confident reading schematics, single-line diagrams, and manufacturer manuals.
- Clear communicator who can translate technical detail into simple steps.
- Nice to have: PV/battery design experience; 18th Edition / NVQ L3 or equivalent; experience with RMAs and OEM portals.
Why join DES Renewable Energy
- Be a key technical voice in a fast-growing renewables business.
- Varied, problem-solving role with real impact on quality and customer satisfaction.
- Opportunity to shape our processes, guides, and installer experience.
How to apply
Email your CV (and a short note on relevant PV/battery projects) to
Job Types: Full-time, Permanent
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Gym membership
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
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