Technical Support Engineer

1 week ago


Bournemouth, Bournemouth, United Kingdom Dorset Electrical Solutions Ltd Full time

Location: Ferndown, Dorset (office-based)

Salary: £35,000–£45,000 DOE

Contract: Full-time, permanent

DES Renewable Energy Ltd is growing and we're looking for a hands-on Technical Support Engineer with proven electrical solar PV and battery storage experience. You'll be the go-to person for installers and customers, resolving technical issues, guiding safe/accurate installs, and liaising with manufacturers on RMAs.

What you'll do

  • Front-line technical support for installers, customers, and office staff (phone/email/ticket).
  • Installation guidance & fault-finding on PV arrays, inverters, batteries, CTs, comms & monitoring.
  • RMA handling: diagnose issues, gather evidence, submit cases, chase manufacturers, manage returns/replacements.
  • Documentation: create/update wiring guides, commissioning checklists, and FAQs.
  • Design support (preferable): assist with PV/battery system design, sizing, protection, and integration.
  • Stakeholder liaison: coordinate with manufacturers, distributors, and our internal teams to drive fast resolutions.

What you'll bring

  • Essential: Previous hands-on experience with solar PV and battery storage (install, commissioning, or tech support).
  • Strong electrical understanding of PV wiring, protection, comms, and safe isolation.
  • Confident reading schematics, single-line diagrams, and manufacturer manuals.
  • Clear communicator who can translate technical detail into simple steps.
  • Nice to have: PV/battery design experience; 18th Edition / NVQ L3 or equivalent; experience with RMAs and OEM portals.

Why join DES Renewable Energy

  • Be a key technical voice in a fast-growing renewables business.
  • Varied, problem-solving role with real impact on quality and customer satisfaction.
  • Opportunity to shape our processes, guides, and installer experience.

How to apply

Email your CV (and a short note on relevant PV/battery projects) to

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Flexitime
  • Gym membership
  • On-site parking
  • Referral programme
  • Sick pay

Work Location: In person



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