Casual Customer Service Assistant

5 days ago

Scunthorpe DN NL, United Kingdom North Lincolnshire Council Full time £20,000 - £28,000 per year

We have an exciting opportunity for the right individual to join us as a Customer Service Assistant working evenings and weekends based at Ancholme Leisure Centre and the Pods.

You will join a busy, fast paced, front of house customer service team to provide a flexible approach to cover and assist the team to ensure both reception areas, phones and other forms of customer contact solutions are staffed in line with business needs.

This role would be ideal for you if you are a customer focused individual with a strong interest and/or experience in fitness and wellbeing.

The purpose is to provide a friendly and efficient operation of the front of house service to customers, staff, site visitors including contractors and the general public. As first point of contact for our leisure centre services you will need to demonstrate excellent interpersonal skills and the ability to communicate with staff, customers and service users alike.

You will need a high level of working knowledge of computer systems and possess excellent organisational skills. You will be confident in completing both individual and team tasks and a non-judgmental attitude is essential.

The main duties of the post holder are:

To provide information, advice and guidance to customers and their queries over the telephone, email and in person.

To meet and greet visitors to the leisure centre providing a friendly and efficient front of house service.

Sales experience to support and advise customers on membership options available to them and ancillary sales.

Is pro-active and enthusiastic and able to work on own initiative.

Possesses excellent communication, administrative and organisational skills alongside reception and administration experience.

Experience of cash handling. Excellent customer service skills - polite, courteous and helpful manner

Please see attached job description and employee specification which you should refer to when completing your application to demonstrate you meet the essential criteria for the role.

For more information please contact Dean Anderson on or via email at

Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.

We are collectively organised around the people and place of North Lincolnshire. Together we ensure that our communities are safe, well, prosperous and connected. We are ambitious for North Lincolnshire, we want our area to be the #BestPlace for our residents by being the #BestCouncil we can be. We achieve this through living our values – equality of opportunity, excellence, integrity and self-responsibility – in all that we do.

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