Night Porter

2 weeks ago

Edinburgh, Edinburgh, United Kingdom BRAID HILLS HOTEL Full time £20,000 - £25,000 per year

Hospitality Management is looking for a guest-focussed Night Porter to join us in this exciting opportunity for our Braid Hills Hotel property in Edinburgh. This is a Part Time role, which may lead to a full time position.

Situated just minutes from the bustling city centre, the Braid Hills Hotel features a Victorian building with 71 individually unique bedrooms. The hotel also boasts stunning panoramic views over the city of Edinburgh. A beautiful wedding and events venue, with individually designed event suites to cater for a wide variety of guest needs for up to 140 guests and catering spaces for up to 200 guests.

What will I be doing?

As a Night Porter for the Braid Hills Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

  • To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
  • Maximise the service opportunities for guests to ensure repeat visits
  • To cover the Reception desk and carry out all duties
  • To arrange transport for guests when required
  • To order newspapers for the hotel
  • To strictly follow all procedures for left luggage
  • To be able to confidently sell the hotel facilities to the guests during their stay
  • To have a great knowledge of local area and attractions
  • Ensure all guest accounts are charged accurately with supporting documentation

What are we looking for?

A Night Porter serving Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

· Previous experience within same role in hotels

· Ability to provide and demonstrate exceptional guest service

· Positive can-do attitude

· Great charisma & people skills

· A good ability to manage business/workflow priorities

· Excellent communication skills both oral and written

Our Values

Transparency | We ensure clarity in communication so that there are no surprises

Ownership | We think and perform like owners

Driven | We have a constant desire for improvement

Investment in our People | We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme

Discounted Hotel Stays across our hotel

Discounted Food and Beverage across our hotel

Health Scheme

Enjoy your birthday off

Employee of the month programme

Long service recognition scheme

Complimentary overnight stay within probationary period

Job Types: Full-time, Part-time

Pay: From £12.21 per hour

Benefits:

  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Work Location: In person

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