Program Manager, UKI Compliance Ops

3 days ago

London, Greater London, United Kingdom Uber Full time

About The Role
Reporting into the Compliance & Access Operations team, this role manages the execution of key programs within UKI Compliance Ops. You'll ensure initiatives are delivered effectively and drive alignment across teams.

Key objectives -

  • Ensure docs compliance as per prevailing norms/ regulations in the UK
  • Establish Docs processing standards and execute on Regops policy/ vision for docs compliance

What You'll Do

  • Rollout & optimization of doc approval tech solutions (auto-transcription, auto-fetch, auto-adjudication)
  • Ensure quality & efficiency of BPO doc approval operations; communication channels with GSO/ BPO
  • Manage program milestones, deliverables, and timelines
  • Coordinate with stakeholders to ensure requirements are understood and met
  • Track key metrics and communicate progress to XFN partners
  • Identify blockers, assess impact, and drive resolution
  • Maintain documentation and ensure smooth handoffs to partner teams
  • Lead, mentor, and develop a team of Program Managers/ Program Specialists to achieve programmatic/ operational goals and foster growth.

Basic Qualifications

  • Versatile expertise in business strategy, technology, program management, and cross-functional leadership.
  • A track record of leading high-visibility projects within large organizations.
  • Passionate about enhancing user experience while ensuring compliance, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset.
  • Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
  • Brings 6-8 years of experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact.
  • Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
  • Committed to quality, customer-first thinking, and continuous personal and professional development.
  • Skilled in data-driven decision-making, with strong analytical and problem-solving abilities.
  • Proven track record in operational excellence, project management, and stakeholder management.
  • Resilient, positive, and deeply customer-focused.

Preferred Qualifications

  • Experience includes Customer Support, Automation, and/or Design Thinking.
  • Knowledge of SQL, enabling you to leverage data more effectively in your decision-making process.

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