Head of Operational Resilience

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum through a unique combination of deep human understanding and trusted science. What's more, we're achieving it in a company that we're in control of. In an environment that we're co-creating. And a culture that's uniquely ours. Care to join us. It isn't a question.

With category leading brands such as Sensodyne, Voltaren and Centrum, built on trusted science and human understanding, and combined with our passion, knowledge and expertise, we're uniquely placed to do this and to grow a strong, successful business.

This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special

About the Role

The Head of Operational Resilience is a senior leader on the Group Security Leadership Team, reporting to the Chief Security Officer. Responsible for developing and refining the company's operational resilience strategy, this role ensures the business can anticipate, withstand, and recover from disruptions.

The position involves collaborating across all business areas to embed resilience into risk management, strategic planning, and daily operations, leveraging technology to improve crisis response and decision-making.

Key duties include overseeing the effectiveness of resilience measures, partnering with teams to assess risks, and providing regular reports to executive leadership and the Board.

This role requires strategic vision, operational expertise, and the ability to drive continuous improvement in a complex environment.

Responsibilities

• Provide strategic leadership for the Haleon Business Resilience strategy and oversee the implementation of the Operational Resilience Framework, adhering to best practices across Readiness, Response, Recovery, and Regeneration phases.

• Oversee the establishment and management of the enterprise-wide Business Continuity Management System (BCMS) within the Operational Resilience Framework.

• Develop and integrate key performance indicators (KPIs) to assess continuity preparedness, recovery capabilities, plan effectiveness, and stakeholder engagement across essential business functions.

• Design and execute a tiered crisis response structure across global operations, facilitating scalable incident management, clear escalation procedures, and coordinated decision-making in alignment with enterprise risk and operational resilience frameworks.

• Identify, map, and prioritize Critical Business Services (CBS); conduct impact assessments; establish, monitor, and document recovery time objectives and dependencies.

• Coordinate the Operational Resilience Executive Steering Committee to provide strategic oversight, ensure alignment with organizational priorities, guide resilience initiatives, resolve critical issues, and monitor overall effectiveness.

• Lead the senior Operational Resilience Working Group to drive cross-functional collaboration, set strategic priorities, and ensure achievement of resilience objectives.

• Develop and deliver comprehensive training materials on Operational Resilience and facilitate crisis management exercises for senior stakeholders.

• Support organization-wide resilience by promoting knowledge sharing and mentoring business units in crisis management competencies.

• Collaborate with technology teams on disaster recovery planning, data backup strategies, and cyber resilience initiatives.

• Work closely with QSC and procurement teams to safeguard supply chain continuity and develop dual sourcing strategies.

• Uphold compliance standards, maintain accurate documentation, and prepare regular reports for leadership and governance committees.

• Provide assurance regarding BCMS compliance and effectiveness, as well as crisis preparedness, through ongoing review, monitoring, and reporting.

• Conduct regular audits, risk assessments, and validation exercises to identify improvement areas and ensure corrective actions are implemented.

Qualifications

• Bachelor's degree in Business Administration, Risk Management, Emergency Management, or related field.

Preferred certifications:

• CBCP (Certified Business Continuity Professional)

• MBCI (Member of the Business Continuity Institute)

• ISO 22301 Lead Implementer

• Crisis Management or Emergency Planning credentials

Core Competencies

• Strategic vision and enterprise alignment

• Operational excellence and supply chain fluency

• Policy development and standards implementation

• Commercial acumen and supplier relationship management

• Leadership development and succession planning

• Crisis response and decision-making under pressure

• Technology fluency and innovation mindset

• Stakeholder engagement and cross-functional influence

• Cultural intelligence and global collaboration

• Resilience culture activation and champion network leadership

• Investigative integrity and brand protection

• External partnership building and intelligence sharing

• Senior leadership engagement and advisory capability

• Risk-based thinking and resilience planning

 Job Posting End Date

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence. 

The Haleon recruitment team will contact you using a Haleon email account ). If you are not sure whether the email you received is from Haleon, please get in touch.