Policy Administrator

5 days ago

London, Greater London, United Kingdom UPS Capital® Full time £28,000 - £33,000 per year

UPS Capital, a wholly owned subsidiary of UPS, provides risk mitigation and insurance solutions for businesses of all sizes and industries along global supply chains. We are looking for a new team member to support our underwriting group as a full-time policy administrator who is able to work independently, proactively and with excellent attention to detail.

What you'll do

Reporting to the Underwiring and Compliance Manager, you will work closely with the sales and underwriting team to provide the following key support:

  • Process insurance applications and respond to internal and external requests for information.
  • Update operational systems to maintain compliance with bound policies and contractual agreements.
  • Ensure quality and adherence to departmental guidelines
  • Processes policy modifications and renewals for existing customers.
  • Assist with other policy administration activities.
  • Perform tasks ensuring quality and overall complete customer service.
  • Coordinate communication with UPS Capital (UPSC) sales managers in their support of managing customer opportunities.
  • Investigate customer shipping background and behaviours.
  • Processes Risk Assessment Criteria (RAC) Requests

UPS Capital, a wholly owned subsidiary of UPS, provides risk mitigation and insurance solutions for businesses of all sizes and industries along global supply chains. We are looking for a new team member to support our underwriting group as a full-time policy administrator who is able to work independently, proactively and with excellent attention to detail.

What you'll get

  • A salary in the range of £28k - £33k per year, depending on experience.
  • UPS employee shipping discounts
  • Opportunities to progress with our 'promotion from within' policy
  • Industry-leading training
  • Employee assistance programme
  • Remote work opportunities, including the supply of all necessary equipment.

What you'll do

Reporting to the UW and Compliance Manager, you will work closely with the sales and underwriting team to provide the following key support:

  • Process insurance applications and respond to internal and external requests for information.
  • Update operational systems to maintain compliance with bound policies and contractual agreements.
  • Ensure quality and adherence to departmental guidelines
  • Processes policy modifications and renewals for existing customers.
  • Assist with other policy administration activities.
  • Perform tasks ensuring quality and overall complete customer service.
  • Coordinate communication with UPS Capital (UPSC) sales managers in their support of managing customer opportunities.
  • Investigate customer shipping background and behaviours.
  • Processes Risk Assessment Criteria (RAC) Requests

What you'll need

  • Ability to manage multiple tasks and prioritise effectively.
  • Strong attention to detail and problem-solving skills.
  • A customer-focused mindset with a proactive approach to service delivery.
  • Proficient in using CRM systems and MS-Office – Word, PowerPoint, Excel skills.
  • Studying towards or interested in developing an insurance certification.
  • Excellent communication skills in both written and verbal English, additional language skills in German, French or Italian are beneficial.

Your career at UPS Capital:

Great opportunities for discovering your potential in a globally successful company. Teamwork and passion for your job are the basis for a career that you can rely on for the long term. For a future that gets you further than you may have ever expected.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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