Administrative Co-op

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

co-op student from Northeastern

Job Summary

Summary: Responsible for supporting the delivery of patient care, participate in administrative tasks, and assist in various healthcare projects. Provide you with valuable hands-on experience in a dynamic healthcare environment and contribute to your professional development. Does this position require Patient Care? No Essential Functions -Provide assistance to patients and their families, answering questions and addressing concerns within your scope of knowledge.
-Assist in scheduling patient appointments, ensuring efficient utilization of resources and optimal patient flow.
-Responsible for supporting the delivery of patient care, participate in administrative tasks, and assist in various healthcare projects.
-valuable hands-on experience in a dynamic healthcare environment and contribute to your professional development.
-Help with data entry and maintaining electronic health records (EHR) systems

Qualifications

Position Overview

We are seeking a proactive, detail-oriented Administrative Co-op to support the department's clinical and operational functions. This individual will gain hands-on experience in both front-line and back-end administrative work, while contributing to strategic initiatives that support our specialized programs, including:

• Transcranial Magnetic Stimulation (TMS)
• Electroconvulsive Therapy (ECT)
• Ketamine and Esketamine Therapy
• Photobiomodulation (PBM)
• Comprehensive neuropsychiatric services

This role offers the opportunity to be involved in a fast-paced, mission-driven environment while developing critical skills in healthcare administration, operations, and data analysis.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Currently enrolled as a student pursuing a relevant degree or diploma in a healthcare-related field. 0-1 year required

Knowledge, Skills and Abilities
- Strong interest in the healthcare industry and a desire to gain practical experience.
- Excellent communication and interpersonal skills to interact effectively with patients, healthcare professionals, and staff.
- Detail-oriented with good organizational and time management skills.
- Ability to handle confidential information with integrity and professionalism.
- Proficient in using basic computer software.
- Willingness to learn, adapt, and contribute as part of a healthcare team.
- Knowledge of healthcare regulations and privacy laws is an asset.

Additional Job Details (if applicable)

Key Responsibilities

• Front Desk & Patient Support: Assist with patient check-in/check-out, manage daily clinic flow, and ensure a welcoming environment.
• Scheduling & Billing Operations: Support appointment coordination, scheduling across modalities, and assist with billing and documentation workflows.
• Strategic & Operational Planning: Participate in planning discussions; contribute to tracking departmental initiatives and preparing project materials.
• Data Review & Reporting: Assist with collecting, organizing, and reviewing operational and clinical data; identify trends and contribute to performance improvement efforts.
• Presentation Development: Create slide decks and summaries to support leadership decision-making based on operational and clinical data insights.
• Cross-Team Collaboration: Work closely with clinicians, admin staff, and leadership to ensure streamlined program operations and clear communication across teams.

Qualifications

• Current undergraduate or graduate student in a relevant field (e.g., Healthcare Administration, Public Health, Psychology, Business, or related disciplines).
• Strong interpersonal, organizational, and written communication skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); familiarity with electronic medical record (EMR) systems is a plus.
• Interest in mental health care, neuroscience, or healthcare delivery strongly preferred.
• Ability to maintain confidentiality and demonstrate professionalism in all interactions.

What You'll Gain

• Exposure to the administrative and operational workings of a leading interventional psychiatry department.
• Experience in data-driven strategy and healthcare service delivery.
• Mentorship from experienced professionals in psychiatry, administration, and operations.
• Practical, resume-building experience across multiple clinical modalities.
• An opportunity to make a meaningful impact on patient care and program development.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly %)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly %)
• Vision - Near Constantly %)
• Talking Constantly %)
• Hearing Constantly %)

Remote Type

Hybrid

Work Location

15 Parkman Street

Scheduled Weekly Hours

Employee Type

Temporary

Work Shift

Day (United States of America)

Pay Range

$ $23.80/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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