3rd Line Support Engineer

1 week ago

Surbiton KT NL, United Kingdom Globe Microsystems Ltd Full time £28,000 - £40,000 per year

Company Overview

We build and support software used by schools throughout the UK. Our systems cover everything from web portals to cloud-hosted backends, and our team thrives on variety — there's always a new challenge to dig into.

We're looking for a technically minded 3rd Line Support Engineer to join our team. You'll be the bridge between our customers and developers — investigating issues, finding solutions, and helping to keep everything running smoothly. It's a great fit if you enjoy problem-solving, working with people, and getting hands-on with technology.

What You'll Do

  • Handle complex support queries and escalations.
  • Investigate and diagnose technical issues (logs, data, configuration).
  • Liaise with developers to identify bugs and test fixes.
  • Contribute to documentation, testing, and internal improvement projects.
  • Occasionally assist with product demos or training alongside sales and support teams.

About You

  • You have strong troubleshooting skills and a calm, methodical approach.
  • You can communicate clearly with both technical and non-technical users.
  • You enjoy learning how things work and finding practical solutions.
  • Some experience in software or technical support is ideal, but not essential.
  • Basic familiarity with SQL, web apps, or cloud platforms is helpful.

Growth Path

This role suits someone who loves technical problem-solving and variety. For those looking to expand their horizons, there's potential to move into development roles over time as skills and interests evolve.

Benefits

  • Competitive salary (depending on experience)
  • Hybrid working arrangement
  • A chance to work across teams and broaden your skills
  • Supportive, friendly company culture

Join our innovative team where your expertise will make a real impact. If you thrive on solving complex problems and supporting cutting-edge technology solutions, apply now to become part of our success story'

Job Types: Full-time, Permanent

Pay: From £28,713.40 per year

Benefits:

  • Bereavement leave
  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • On-site parking
  • Profit sharing
  • Sick pay
  • Transport links

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Application support: 1 year (preferred)

Work Location: In person

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