Student Wellbeing Support Officer

About Us:

William College is committed to provide the high-quality education in wide range of HE programme. Our main goal is to guide and support our students on their journey to become successful individuals. We strive to offer the best services and resources available to ensure that our students are well-prepared for a career in the creative industries. From the moment a student enrols to the day they graduate, we are committed to providing the support and guidance needed to help them reach their full potential.

Position Overview: (Must be able to work weekend)

William College is looking for a proactive and dedicated Wellbeing Officer to join our team. The Wellbeing Officer will play a key part in providing high quality support to our students throughout their academic journey.

This role is integral to creating a supportive, inclusive environment where students feel connected, empowered and equipped to succeed at William College.

Responsibilities:

• Conduct individual meetings with the students to discuss health, disability, learning difficulties and provide support and reasonable adjustments.
• Collaborate with internal and external professionals to develop and implement comprehensive support plans for students.
• Refer/Signpost students to appropriate external agencies as needed or requested.
• Maintain detailed case notes of all interactions with students, including dates, issues and outcomes.
• Develop and implement initiatives to support student disclosure, mental health and overall wellbeing.
• Work closely with academics and professional services teams to promote student engagement and involvement in campus life.
• Deliver workshops, webinars and awareness-raising events to educate and support the student community.
• Collaborate and communicate with other teams to establish, maintain and develop productive relationships with colleagues across the University, ensuring effective service delivery and issue resolution.
• Plan and organise own workload efficiently to meet service demands.
• Contribute to long-term planning and development to enhance student health and wellbeing services.
• Ensure compliance with service boundaries, including confidentiality and General Data Protection Regulations (GDPR).
• Provide regular reports to the Wellbeing Manager.
• Support other duties as directed by the Wellbeing Manager or Head of Student Experience and Outcome.

Essential Requirements:

(where required, training and professional development will be provided to the successful applicant by William College, to facilitate their ability to deliver the responsibilities of this role to an excellent standard)

• Bachelor's degree in psychology or equivalent qualification in related subjects.
• Sensitivity and empathy with students, colleagues and staff.
• Able to deal with confidential matters, highly sensitive data and act with discretion.
• Experience in risk assessments and crisis management.
• Excellent customer service and communication skills, with the ability to build strong relationships.
• Excellent interpersonal skills, including active listening and effective written and verbal communication.
• Strong organisational and time management skills, with the ability to work in a face paced environment to manage competing demands while meeting deadlines.
• Flexible, approachable and an excellent team player.
• High degree of accuracy and attention to detail.
• Commitment to upholding the values and policies of William College and partner universities.

Desirable Requirements:

• Strong commitment to service delivery with experience in student or academic administration within higher education.

Benefits:

• Annual leave (7.2 weeks including bank holidays)
• Workplace pension scheme
• Company Sick Policy
• Statutory maternity/paternity pays
• Career development opportunities
• Training and self-development opportunities
• Gym membership discounts
• Retail discount schemes
• Cinema discounts
• Grocery discounts
• Cycle to work
• Investing and savings opportunities
• Financial wellbeing – personal debt advise.
• Financial wellbeing education
• My Mind Pal (mental fitness)

Job Types: Part-time, Permanent

Pay: £12.80-£13.50 per hour

Expected hours: 24 per week

Work Location: In person