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Import & Export Administrator

2 weeks ago

Stroud GL RN, United Kingdom The Natural Dispensary Full time

Job Title: Import & Export Administrator

Location: Stroud HQ, office based, (option to work from home 1 x day a week)

Salary: £35,000 per year

Contract: Permanent, Full-time

Reporting to: Head of Operations

About us:

At The Natural Dispensary, we are dedicated to enhancing the well-being of our customers through natural health products. Servicing qualified healthcare professionals and their clients throughout the UK, Europe and rest of the world for over 18 years. We believe in the power of nature and are committed to creating a positive impact on our community and the environment.

We are proudly a family founded company, employing over 100 people within our local community. Currently we are undergoing our BCorp application and are dedicated to continuing to improve our company culture, how we practice and reduce our impact.

We're now entering an exciting phase of evolution: enhancing systems, strengthening relationships, and growing sustainably. Growth for us means more than revenue it's about empowering our people, elevating our service, and deepening our practitioner community.

About the Role

We are a UK-based wholesaler looking for an experienced and detail-driven Import/Export Administrator to join our growing team. This is a newly created role with exciting opportunities to develop and implement new systems that will shape the future of our logistics operations.

You will be responsible for managing all aspects of our import and export activities across the EU and globally. From preparing shipping documentation and ensuring compliance with customs regulations to coordinating with hauliers and freight agents, you'll play a key role in keeping our supply chain running smoothly.

Reporting to the Head of Operations, you'll work closely with our Product, Stock, Accounts, and IT Development teams to streamline processes and drive efficiency

If you have a strong understanding of international shipping, customs compliance, and a keen eye for detail, we would love to hear from you

Key Responsibilities:

  • Issuing timely and precise clearance instructions to freight agents.
  • Managing import/export requests and prepare accurate shipping documentation, including commercial invoices, cargo manifests, packing lists, and dangerous goods notes.
  • Engage with hauliers and freight agents to identify the most appropriate shipping solutions based on cost and delivery schedules.
  • Keep up-to-date with HMRC tariffs, including commodity codes, INCOTERMS, customs procedure codes, and duty requirements.
  • Stay informed about current and emerging international trade laws and regulations.
  • Provide detailed shipping instructions and ensure freight forwarders comply with requirements.
  • Maintain accurate and organised electronic filing systems and databases
  • Generate KPIs to monitor departmental output and adherence to service level agreements.
  • Contribute to continuous improvement activities to enhance efficiency.
  • Ensure all import/export processes align with company policies and relevant industry standards.
  • Support compliance audits by ensuring adherence to import/export regulations and internal policies.
  • Oversee the coordination and execution of all import/export transactions.
  • Track and trace cargo to ensure timely and accurate delivery to final destinations.
  • Negotiate with carriers, warehouse operators, and insurance representatives for goods transportation.
  • Manage the payment process for freight and duty charges.
  • Resolve issues related to cargo transportation, including disputes and discrepancies.
  • Perform regular audits of shipping and receiving documentation for accuracy.

About You:

Essential Skills & Experience

  • Demonstrated experience in an import/export role.
  • Strong ability to perform well under pressure and consistently meet deadlines.
  • Solid administrative background in a similar role.
  • Sound knowledge of import/export processes and relevant customs regulations, including commodity codes, INCOTERMS, customs procedure codes, and duty requirements.
  • Strong IT proficiency, especially in MS Office and Excel; you will need to comfortable with excel trackers to be able to calculate the best order volumes and provide info to freight forwarders.
  • Skilled in communicating with key stakeholders, including customs agents, freight forwarders, and suppliers, with the confidence to resolve issues effectively
  • High level of attention to detail and professionalism.

Desirable Skills & Experience

  • Practical knowledge and hands-on experience managing import/export operations across NI, EU, US, AUS, and other global markets.
  • Proven experience in drafting and implementing Standard Operating Procedures (SOPs) to ensure process consistency and compliance.
  • Experience within the healthcare and wellbeing products sector.

What We Offer:

· Opportunity to make a meaningful impact on the health and well-being of our customers and community.

· A supportive and inclusive workplace culture that values diversity and teamwork.

· 33 days annual leave, inclusive of Bank Holidays.

· Paid sick leave

· Whilst this is a full-time role, we welcome applications from those who wish to work more flexibly which may include part-time work. Please let us know your preferences in your application.

· This role is based in our Stroud offices; however, we are willing to consider 1 day a week working from home

· Life Insurance

· Staff Discount

· Garden at work project

· Complimentary onsite yoga

· Company lunches and social events

· Salary

· Company pension

· Cycle to work scheme

· Employee discount

· Health & wellbeing programme

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and passion for our mission to Please include "Import & Export Administrator Application" in the subject line.

The Natural Dispensary is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

· Job Type: Full-time

·Schedule: Monday to Friday

· Work Location: Stroud Head Office (option to work from home 1 x day a week)

· Application deadline: 5th December 2025

Job Types: Full-time, Permanent

Pay: £35,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Sick pay

Work Location: In person