Senior Client Advisor

3 days ago

London SW DP, United Kingdom Smart Luxury BV Full time £40,000 - £80,000 per year

SENIOR CLIENT ADVISOR — Knightsbridge, London

About Aurélien

Aurélien defines Smart Luxury — a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship.

Every creation reflects the Maison's dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.

After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026.

We are assembling a passionate team to bring the Maison's spirit of excellence to Knightsbridge.

About the Role

As a Senior Client Advisor, you are a trusted ambassador of the Maison — blending product expertise, emotional intelligence, and refined service.

You represent the standard of excellence in every client encounter and mentor others through your example.

Responsibilities

  • Client Experience & Sales

Engage clients through authentic connection and tailored advice. Deliver results through empathy, not persuasion.

  • Client Portfolio Development

Build and nurture your own loyal network of clients, maintaining detailed records of preferences and history.

  • CRM & Clienteling

Ensure accurate, consistent updates to client profiles and initiate personalised follow-ups.

  • Product Expertise

Communicate confidently about suede, cashmere, merino wool, and fine leather — translating craftsmanship into compelling storytelling.

  • Visual Merchandising & Store Ambience

Uphold a flawless environment that embodies Aurélien's understated elegance.

  • Collaboration & Mentoring

Support junior team members through knowledge sharing and example-led performance.

Profile

  • Minimum 2–3 years of experience in luxury retail
  • Existing client portfolio and proven clienteling record are strong advantages
  • Natural curiosity for people and materials
  • Fluent in English; additional languages (Arabic, Mandarin, Italian, or French) are a plus
  • Passion for refined style, craftsmanship, and long-term client relationships

If you have slightly less experience but possess exceptional drive and affinity with the brand, please add a motivation letter explaining why you would thrive in this role.

What We Offer

  • Competitive base salary with attractive commissions
  • Generous employee discount
  • Clear career progression opportunities within Aurélien
  • A cultured, collaborative, and elegant work environment

Applications can be sent to r.-

Job Type: Full-time

Work authorisation:

  • United Kingdom (preferred)

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