Operations Lead in Consultancy

2 weeks ago

Fulham, Greater London, United Kingdom Bis Recruit Full time £80,000 - £100,000 per year

A dynamic and fast-growing consultancy is seeking an experienced Operations Lead to support a new area of the business which offers a multi faceted development programme for Leaders and Leadership Teams. This newly created role sits at the heart of a small, high-impact team and offers the opportunity to shape operational excellence across a suite of multi-phase programmes.

Key Responsibilities

Client & Project Operations

  • Coordinate logistics and scheduling across complex, multi-phase programmes (kick-offs, workshops, 1:1s, stakeholder sessions, follow-ups).
  • Manage survey and psychometric launches, monitor responses, and handle participant communications.
  • Support facilitators during live sessions, ensuring smooth delivery and rapid response to client needs.
  • Produce high-quality deliverables including workshop decks, impact surveys, and visual summaries.

Systems, Process & Automation

  • Build and maintain operational systems for programme tracking, scheduling, and deliverables.
  • Identify inefficiencies and design streamlined, scalable processes.
  • Implement light automations using technology and AI to reduce manual work and accelerate delivery.
  • Partner with the wider operations team to document and improve core processes.

Reporting & EA Support

  • Collect and analyse programme data, producing clear, visually engaging charts and insights for leadership and clients.
  • Provide occasional EA-style support to the team (e.g., travel, diary management).

Candidate Profile

  • Proven experience in operations or project management, ideally within a boutique consultancy or L&D environment.
  • Strong Excel skills (intermediate to advanced) and familiarity with tools such as Power BI, Tableau, Typeform, Microsoft Forms.
  • Experience with psychometric tools (e.g., Hogan, FIRO-B).
  • Confidence working across multiple time zones and managing complex schedules.
  • Gravitas and influence to improve systems and bring others along with you.
  • Excellent written and verbal communication skills, with a detail-oriented and collaborative mindset.
  • A proactive, tech-curious approach to process improvement and automation.
  • Comfort in a fast-paced, high-performance environment where you can shape your own role.

If you are looking for a new opportunity where your experience and expertise will be put to great use and enjoy building and managing process utilising the latest technology then please send over your cv.

The salary range for this role is between £80-£100,000 per annum.

Thank you for your interest in the above position. Whilst we'd love to get back to everyone who applies to our roles, we are a small team so will only be in touch if your application is successful. In the meantime, you can view our other permanent and temporary vacancies at We wish you all the best in your job search ~ Bis Recruit

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