Sheltered Housing Officer
7 days ago
Job Summary
The Housing Officer plays a vital role in managing housing services and ensuring the smooth operation of residential properties. This position involves working closely with tenants, addressing their needs, and maintaining high standards of customer service. The ideal candidate will possess strong administrative skills and be proficient in using housing management software such as Yardi.
Duties
- Manage tenant inquiries and provide exceptional customer service via phone and in person, demonstrating excellent phone etiquette.
- Conduct property viewings and assist potential tenants in the application process, effectively upselling available properties.
- Maintain accurate records through data entry and ensure all tenant information is up to date within the housing management system.
- Collaborate with maintenance teams to address tenant concerns and ensure timely resolution of issues.
- Assist in the preparation of reports and documentation related to housing operations.
- Provide administrative support to the housing department, including filing, correspondence, and general office duties.
Experience
- Previous office experience is essential, with a strong background in administrative roles preferred.
- Proficiency in Yardi or similar housing management software is highly desirable.
- Demonstrated experience in data entry with a keen eye for detail.
- Strong communication skills with a focus on customer service and phone etiquette.
- Experience in upselling or promoting services/products is an advantage. This role requires a proactive individual who can work independently while contributing to a team environment. If you are passionate about providing excellent housing services and have the necessary skills, we encourage you to apply for this rewarding position as a Housing Officer.
Job Types: Full-time, Part-time
Pay: £24,420.00-£41,482.82 per year
Benefits:
- Company car
- Company pension
Work Location: On the road
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