Lead Administrator L2

2 days ago


Leamington Spa, Warwickshire, United Kingdom Test Triangle Full time

Job Description
Location: Warwick(Candidate should be close to this location )

Rate: 350 GBP to candidate

This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.

  • Capable of configuring CISCO LAN switches for the purpose of configuring IPT services
  • Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services
  • Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
  • Comprehensive understanding of SIP, SBC configuration and troubleshooting
  • Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.
  • Understanding of MS Teams Phone Service, provisioning, and troubleshooting
  • Capable of managing service requests and incidents through a Service Now resolver groups
  • Experience managing telecom and network carriers/supplier delivery and SLAs
  • Experience operating and troubleshooting call recording platforms such as Verint.

Preferred Certifications

  • Cisco CCNP Collaboration
  • Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer
  • ITIL Foundation

Mandatory Skills: Network Voice Admin .

Experience: 8-10 Years .



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