Business Support Manager

Business Support Manager

Hebburn & Darlington

Permanent, full-time

Competitive salary plus benefits

You will support all elements of operational business functions; planning, administration and commercial, including providing absence cover. The role expands to highlighting improvements in the operational processes and cross functionality, training of new entrants and leading change projects will also be involved.

More about the role:

• Lead a team of 3 Business Support Administrators across two depots; supporting the team with their duties and ensuring the highest quality of service to our customers.
• Check and vet all paperwork/information from Sales Managers, ensuring this has been correctly completed and folders are always up to date before handing over to Operations.
• Oversee all Scheduling of works, working closely with the Operations Department to ensure efficiencies are achieved and service delivery is at optimum level.
• Supporting Operations with checking the correct personnel and equipment is booked for the following days' workload to avoid customer turn backs or wasted time.
• Manage in line with the 'Order/Enquiry to Cash' process.
• Raising new jobs on our Job Management System, ensuring incomplete jobs are reprogrammed and costed for work in progress purposes at the end of each month.
• Raising quotes for inbound sales jobs, CCTV survey estimates from plans and tenders in conjunction with the Sales Director.
• Taking ownership of unknown / new customer enquiries as assigned by the Sales team.
• Management of a portfolio customers from a defined list assigned by the Sales team.
• Dealing with customer enquiries / query resolving.
• Oversee and support the Sales Ledger Administrator in the preparation and processing of invoices in a timely manner and, in doing so, ensuring that all related information is correct and accurate.
• Ensure Continuous Improvement, understanding root causes of any errors and working with Operations to implement learnings to reduce recurrence.
• Running daily Private Pod meeting – providing accurate information and tracking revenue.
• Raising and dispatching Private Jobs – taking initial enquiry, quoting works, planning in works and ensuring successful delivery.
• Managing key customer and client relationships and accounts for day-to-day delivery of works. Building customer relationships to drive additional work with existing customers.

About you:

• Excellent verbal and written communication skills and able to converse with multi-level stakeholders.
• Excellent personal planning and organizational skills.
• Polite and approachable always.
• Excellent telephone and negotiation skills.
• Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries.
• Must be detail conscious with a high regard for accuracy and very well organised.
• Proactive with a 'can do/will do' attitude.
• Analysis of own performance and takes steps to improve this.
• Remains focused when faced with competing demands.
• Keeps people informed of progress on key tasks.
• Develops new ideas and change initiatives.
• Accepts new ideas and change initiatives.
• Always conducts themselves in a courteous and professional manner.
• Always maintains the strictest levels of confidentiality.

What's in it for you?:

• Enhanced maternity, paternity and adoption pay and leave.
• Company pension.
• Life assurance scheme (x4 salary).
• Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants.
• Refer a friend scheme.
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays.
• Training and career progression opportunities.

About us:

The Vision of Jet Aire Services Group is to be the drainage contractor of choice. Our mission statement is to build a financially strong and stable business, whilst delivering unrivalled quality service.

At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.