Courier Admin/Supervisor

Band 3

Main area

Administration

Grade

Band 3

Contract

Permanent

Hours

Full time hours per week

Job ref

A

Site

RCHT Treliske

Town

Truro

Salary

£24,937 - £26,598 Per Annum

Salary period

Yearly

Closing

01/01/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

To provide effective supervision and efficient administrative support to Courier Manager and Team. Supporting a team of 14 drivers working across the length and breadth of Cornwall delivering/collecting samples/specimens, blood, pharmacy, patient notes, equipment etc to over 200 sites, ensuring a good relationship with service users.

This role includes regular courier duties, with at least one day per week spent working on a courier driver's route.

Main duties of the job

General office duties, completion of weekly driver rotas, pay and leave utilising online system, dealing with service users to ensure needs are met, booking vehicles for repair with occasional driving. Planning training for drivers both routes and mandatory, supervising of drivers.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

• Primary role to provide effective supervision and administrative support to the Courier Service Team, managing and prioritising own work schedule, using initiative, as necessary. Processing and dealing with employee and departmental confidential/sensitive material.

• To create, manage and maintain accurate and efficient filing systems including general correspondence invoices and information.

• Producing regular finance reports including recharges and set up of charges for new service users.

• Routinely manage diary appointments/schedules for the manager and other staff within the courier services team, resolving conflicting issues where necessary.

• Routinely provide secretarial duties for the department as required (typing, photocopying arranging meetings, filing and general office duties etc.) using all Microsoft applications.

• Produce documents and reports in using Microsoft applications for Manager and all staff as required.

• Accuracy of quality of typing and management reporting

• Regularly ensure that designated information systems are organised updated and maintained in an accurate and timely manner, adjusting, and setting up formulae in excel spreadsheet, as necessary.

• Calculate and maintain accurate records of annual leave and sickness for the team.

Arrange Bank Staff cover in the event of absent driver/s.

Person specification
Education / Qualifications and Relevant Experience
Essential criteria

• Good standard of education including GCSE maths and english or equivalent
• ILM 3 in supervision and/or willingness to work towards and achieve further leadership qualifications
• Previous experience of working within a team

Desirable criteria

• NVQ level 3 or equivalent in administration
• Minute taking

Skills and Aptitude
Essential criteria

• Computer literate in the use of Microsoft office, including word and Excel
• Good communication skills and excellent interpersonal skills
• Ability to meet deadlines and work under pressure whilst remaining calm

Knowledge and Abilities
Essential criteria

• Ability to manage own workload, using own initiative and unsupervised
• Ability to relate and empathise with clients and members of the general public

Desirable criteria

• Awareness of duty of care regulations and health and safety legislation

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff
• Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• NHS Pension Scheme
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via email regarding interview details.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on

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