Senior Enterprise Customer Success Manager

2 days ago

London, Greater London, United Kingdom Global-e Full time

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.

The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs.

This is a hybrid position with 3 days in the office and 2 days remote.

Responsibilities:

  • Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process.
  • Develop a trusted advisor relationship with key accounts, mainly with C-levels.
  • Generate revenue though up-selling and cross-selling existing accounts.
  • Proactively identify expansion opportunities in addition to any red flags.
  • Prepare periodic performance reports and QBRs covering and analysing clients' KPIs.
  • Support clients' strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
  • Build and maintain strong and long-lasting client relationships.

Requirements:

  • At least 2+ years experience in an Account Management or Customer Success Manager role.
  • Prior B2B experience in a software, logistics or SaaS company preferred.
  • Proven ability to manage multiple projects at a time.
  • Experience in generating revenue by expanding on an existing book-of-business.
  • Experience in delivering client-focused solutions based on customer needs.
  • Strong analytical skills with the ability to present data and trends to internal and external clients.
  • Excellent verbal and written English communications skills.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
  • Excellent listening, negotiation and presentation skills.
  • BA/BS degree or equivalent preferable.
  • With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Justt Full time £80,000 - £100,000 per year

    We're looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you'll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You'll work across commercial, technical, and product functions, partnering with...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom justt Full time £60,000 - £120,000 per year

    We're looking for an Enterprise Customer Success Manager to join our team in London. As a trusted advisor to our customers, you'll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. You'll work across commercial, technical, and product functions, partnering with...

  • Director of Customer Success

    6 days ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £100,000 - £120,000 per year

    The Company:Leaders in the Health-Tech space with, with a huge global client baseWork with a highly skilled leadership team and an exceptional Global Revenue LeaderWell-established, but going through an exciting transformation phase A great time to joinThe Opportunity:Join this incredibly well-established business, providing a market leading service, to a...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Navan Full time £90,000 - £120,000 per year

    As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You'll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Intigriti Full time £60,000 - £120,000 per year

    Your missionAs an Enterprise Customer Success Manager (ECSM) at Intigriti, you will be responsible for managing and growing our strategic enterprise accounts. You will serve as the trusted advisor to our most valuable clients, ensuring they achieve maximum value from our platform while driving retention and expansion opportunities. This role requires deep...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Intigriti Full time £60,000 - £120,000 per year

    Your missionAs an Enterprise Customer Success Manager (ECSM) at Intigriti, you will be responsible for managing and growing our strategic enterprise accounts. You will serve as the trusted advisor to our most valuable clients, ensuring they achieve maximum value from our platform while driving retention and expansion opportunities. This role requires deep...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Secure Code Warrior Full time

    Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...

  • Enterprise Customer Success Manager

    2 weeks ago

    London, Greater London, United Kingdom Secure Code Warrior Full time €60,000 - €120,000 per year

    Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...

  • Enterprise Customer Success Manager

    1 week ago

    London, Greater London, United Kingdom Secure Code Warrior Full time

    Our mission at Secure Code Warrior is to make the digital world safer by helping companies secure their software through developer-driven security. In a nutshell, Secure Code Warrior gives developers the skills to write secure code. Our learning platform is the most effective secure coding solution because it uses agile learning methods for developers to...

  • Enterprise Customer Success Manager

    4 days ago

    London, Greater London, United Kingdom Arctic Shores Full time

    Join Arctic Shores and help transform how organisations hire in the AI era.At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do — not just what they've done.Our task-based psychometric...