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Junior Customer Service Specialist
2 weeks ago
We're looking for a friendly, motivated, and customer-focused Junior Customer Service Specialist to join our growing marketing team. This is an excellent opportunity for someone who enjoys working with people and wants to build a career in marketing and client relations. You'll play a key role in ensuring that every customer and client receives an exceptional experience, helping to strengthen relationships and support ongoing marketing campaigns.
Key Responsibilities
- Communicate with customers and clients via phone, email, and face-to-face to provide outstanding service and support.
- Handle enquiries, resolve issues, and ensure customer satisfaction at every stage.
- Assist the marketing and sales teams in promoting products, services, and brand campaigns.
- Build and maintain strong relationships with customers to encourage repeat business and loyalty.
- Accurately record customer interactions and feedback to improve future service delivery.
- Collaborate with internal teams to ensure smooth campaign execution and consistent communication.
- Provide administrative and operational support as needed to the marketing department.
- Continuously look for opportunities to improve customer engagement and service processes.
What We're Looking For
- Excellent communication and interpersonal skills.
- Positive, professional, and customer-first attitude.
- Strong organisational and multitasking abilities.
- Confidence when dealing with customers and resolving queries.
- A proactive and enthusiastic approach to learning and teamwork.
Why Join Us
- Be part of a supportive and collaborative marketing team.
- Gain hands-on experience in customer engagement, marketing, and communication.
- Receive full training and opportunities for career progression.
- Work in a vibrant and fast-paced environment where your ideas are valued.
Ready to start your career in marketing and customer service? Apply now and join our passionate team
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private dental insurance
- Sabbatical
- Sick pay
Work Location: In person