Deputy Estate Service Operative

The Deputy Estate Service Operative will be based at Brickfield House (a block which is designated for vulnerable TA tenants) and must manage specific responsibilities tailored to the needs of residents. This includes conducting regular welfare checks in communal areas, maintaining clear and safe escape routes, and ensuring that all signage and information relevant to tenant support services is visible and up to date. The role also involves liaising with key temporary accommodation council officers and the housing team to raise any concerns regarding tenant wellbeing or safeguarding issues promptly.

The operative is expected to help foster a safe, welcoming environment by addressing anti-social behaviour appropriately by reporting incidents according to council protocols.

The Deputy Estate Service Operative will undertake tasks such as (not limited to) changing bins, removing litter, sharps, low-level graffiti (escalating if necessary), hard surface weed removal, basic handy person tasks and responding to requests from the line manager.

The service will prioritise customer satisfaction, with the Deputy Estate Service Operative serving as the initial point of contact and representing the council. It is essential that they always maintain a respectful and professional demeanour. Regular communication with their line manager is necessary to promptly identify and report any inspection faults.

It is essential for staff to undertake health and safety training. The Deputy Estate Service Operative will need to keep up to date with recent and new health and safety documentation (PPE, COSHH assessments, Risk Assessments, Accident/incident/near miss reporting, changes in legislation). Training of new tools, equipment and cleaning techniques will be delivered locally (unless specified by the health and safety team).

You may be required to work a weekend shift pattern (Wed, Thurs, Fri, Sat & Sun) at 36hours per week.

Contact Details -

If you would like to know more about the role, please contact Aaron Waller on for an informal discussion.

If you have any difficulties accessing this information, please contact Vickie McGrath on or

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council:

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

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