Receptionist & Helpdesk Representative

7 days ago


London NW BE, United Kingdom Rapport Full time £25,000 - £40,000 per year

We are currently seeking a dynamic Receptionist & Helpdesk Representative to join our diverse team of 4 at one of our prestigious client's offices near Euston. Our client is a leading global biomedical research charity, dedicated to improving health for everyone. You will play a pivotal role in supporting to ensure excellent standards in reception and helpdesk services.

If you are passionate about delivering top-notch service, we'd love to hear from you

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; on a shift rota basis between 7:45 AM – 6 PM)

What will you get?

  • Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards PLUS, free lunch and a free gym
  • Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
  • Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
  • Give Back to Community: Take one paid day off annually to support a cause you're passionate about

Main responsibilities

  • Reception based role with cover of the Service Desk as per business requests.
  • Providing a warm and memorable welcome to our guests and client upon arrival.
  • Responding efficiently and courteously to stakeholders' requests.
  • Handling internal and external calls in a professional manner.
  • Enhancing guest engagement across all areas.
  • Maintaining high standards to consistently exceed expectations.

The ideal candidate will

  • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
  • CAFM experience is a plus but not a requirement.
  • Ideally, possess at least one year of front-of-house customer service experience in a similar role.
  • Have a positive, outgoing personality that builds rapport with key stakeholders easily.
  • Be proactive, flexible, and detail-oriented, with a drive to learn and grow.
  • Exhibit excellent personal presentation and interpersonal skills.
  • Be computer literate, with strong verbal and written communication skills, showcasing professional telephone and email etiquette.
  • Be capable of working independently and managing their workload effectively.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.



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